Blog Archives - Page 8 of 13 - Wellons Communications

How to prepare for media interest now

Posted on April 9, 2020 by Wellons team

A great TV story about your business’s latest charity effort runs on the 10 p.m. news. The local business journal publishes a feature on your growth strategy. The trade publication your partners read runs an item on your latest product.

Who doesn’t want that?

As an Orlando PR firm, we are no stranger to gaining media attention for our clients. In fact, earned media placements are one of the most common requests we get—and we’ve seen what they can do for a client’s reputation and reach.

Even so, there’s a big misconception with how these kinds of hits happen. Clients tend to expect that they will put out a press release and the media will come knocking. Sure, that happens sometimes (when it’s a good story, or we use our connections and skills to pitch media the right way). But often, media attention comes from being flexible. It comes from working a current event angle or building a relationships and reputations. And more often than not, it comes fast.

If clients aren’t prepared to make things happen, they might miss out on an once-in-a-lifetime opportunity. And nobody wants that.

Businesses who want to truly take advantage of media opportunities need to be ready. Below are a few steps you and your business can take to prepare now.

Nail your talking points

You know your elevator speech…right? CEOs and business leaders know what their company does, but you’d be surprised by how often they realize they can’t quite verbalize it. Before you take an interview with any media outlet, you need to be sure you can share your mission in a clear, concise way. Take some time to boil what you do down to just a few talking points, and be sure to share them with anyone who might handle media requests so your message is aligned.

Flag potential problems

Just like you want to know all the good things about your company, you’ll also want to do some introspection and identify any potential problems. Once in the public eye, anything and everything is fair game. If you can identify any tricky spots, you can be proactive in developing responses to any questions you might be asked about these things. This will help you avoid being caught off guard so you can mitigate any negative attention you might receive and position your company in the best light.

Identify a spokesperson

When time is of the essence, you need to know who’s stepping up. Identifying a spokesperson in advance allows that person to have time to complete the above steps. Be sure to choose a company leader who is comfortable in the role and who can confidently speak to the company’s mission. Your reputation rests in their hands.

Know your visual opportunities

It is important to not only tell a great story, but to show it. Words are a powerful and often essential aspect to telling your story, but there are many times a story will die without visuals. This is particularly important for TV media. Be prepared to offer visual opportunities to journalists. You should also start to build your media kit with high-resolution, professional photos of your company, including headshots for all executives, shots of important services or activities, and videos. You don’t want to be scrambling at the last minute to get these, and often, if you can offer these assets, you can land a story that might otherwise be passed over.

Complete media training

Completing the above steps will take you far, but when you find yourself in front of a camera with a microphone in your face for the first time, it’s natural to freeze up. Completing media training can help you know the tips and tricks of the trade so you can feel comfortable and properly prepare for each individual interview.

How we can help

At Wellons Communications, our Florida PR agency is made up of former journalists and PR pros. We’ve been on both sides of the camera and notepad, so we know how to help you prepare and put your story in the best light.

We also understand how media works and can craft the right pitch to gain media interest in the first place.

Need some help? Call 407-339-0879 or email will@wellonscommunications.com and see what we can do to help you prepare for any media interest and news coverage that may come your way.

The power of storytelling in businesses

Posted on April 3, 2020 by Wellons team

One of the most powerful tools in your marketing arsenal is also one of the simplest to develop and put to work for you.

It’s storytelling—the art of sharing your story and explaining how your business or service helps customers.

It works in just about every situation, and despite the fear you may have of writer’s block or your notion that “I can’t write,” it’s actually surprisingly easy.

That said, not everyone has the inclination or ability to write their story. Most often, the challenge for business owners is simply finding the time necessary to sit down in front of a screen and keyboard (or a sheet of paper for old-school writers) and compose their story.

That’s where folks like us—Wellons Communications—enter the scene.

Who cares about your story?

Actually, nobody. That is, until you give them a reason to care about your story.

At Wellons Communications, we craft narratives that connect your story to the needs of those who can use your services.

We start with your customer. What is it they need? Your customer comes first because your story is really all about them.

Once the needs of your customer are identified, your story ends with explaining how your service fulfills that need or solves their problem. Your service provides a means to their end.

So how does Wellons Communications construct stories?

Every story has three basic elements: a beginning, a middle, and an end.

The need of your customer is the beginning. It is essential that you are able to explain the problem your customer is facing and why it even matters in the first place.

We build the story by sharing how you recognize your customer’s need or want and how you went about addressing your customer’s challenge.

And, in the end, we provide a happy ending…confirming that your customer’s need was solved.

But, unlike a fairy tale, we also remind readers that some problems need to be addressed all the time (like competitive pressures, introduction of competitive services, changes in technology). In short, your service can solve customer’s problem or, better yet, can stand by the customer’s side to continue fulfilling their need.

Our storytelling formula borrows from the best

At Wellons Communications, we don’t claim to have invented storytelling. But we do pay attention and learn from those who share their stories in the most effective and compelling fashion.

One of the most powerful storytellers in today’s culture is Pixar, whose cinematic storytelling achievements have earned them considerable earnings, as well as worldwide recognition and respect.

Pixar’s storytelling technique follows a very simple formula. It goes:

Once upon a time there was [blank]. Every day, [blank]. One day [blank]. Because of that, [blank]. Until finally, [blank].

Here’s an example of how our storytelling works

Once upon a time, there was a small group of coffee sellers.

Every day, they sold their coffee to customers who really liked their coffee.

One day, they noticed their customers not only liked their coffee, they wanted more ways to buy their coffee.

Because of that, the coffee sellers decided to make their coffee more available by expanding their store locations and selling coffee by the pound to their customers.

Until finally, their sales grew to the point where the coffee sellers could become a profitable and regional coffee brand.

Let us tell your story—and help your sales and earnings grow

Everyone has a story to tell. Our job is to help our customers clearly identify the story they have to tell, craft that story on their behalf, and figure out the most effective means of sharing that story with current and potential customers.

Our storytelling technique is not quite as easy as the Pixar illustration cited above, but it borrows heavily from successful techniques in totally unrelated industries and puts them to work for our clients.

We can apply same storytelling techniques to your product or service.

Find out more about how we can make your story come to life for your customers. Call or email Will Wellons at 407-462-2718 or will@wellonscommunications.com and find out more about how your story can be told.

Facing coronavirus: How to craft business communications during crisis

Posted on March 16, 2020 by Wellons team

Like many of you, we at Wellons Communications have been closely following the developments related to COVID-19, or coronavirus, over the last week. We have been in constant contact with our clients through this time, helping them craft communications to employees and customers and take the right steps for them to share their messages.

Truly, none of us have faced such a widespread, global challenge before. Even so, as businesses craft essential communications during this time, general crisis communications cornerstones still hold true. If you’re a business that knows it needs to communicate but doesn’t know what, exactly, to say during this time, follow these guidelines that can be used in many crisis situations.

Be honest and direct with your customers and employees. Honesty is definitely the best policy when crisis hits. You have thought long and hard about what to do at your business to keep your customers safe, and you have put procedures into place. Telling your customers and employees about those plans in a clear way is the best thing you can do to reassure them when times get tough.

Show your support. It’s pretty simple—do the right thing. You care about your customers and your employees. Show them that you’re standing with them and doing everything you can to meet their needs and keep them safe.

Don’t be afraid to overcommunicate. At times like these, you really can’t overcommunicate. COVID-19, particularly, is a fluid situation. Where we are today with this crisis is worlds away from where we were a week ago, and a week from now might be even more different. Provide updates as things change with your business, and be timely about those communications.

Be consistent. When you have drafted a message that conveys the above points, don’t forget to carry it across all platforms. If you’ve drafted a letter or eblast, create a social media response plan that picks up the main points. If you have a social post, think about a suggested reply for employees answering phone calls or emails, as well. Make sure your messaging is aligned.

Be careful about making light of the situation. When we’ve reached a crisis level, the situation is serious. Look at your communications through a different lens, ensuring all your messaging conveys the gravity of the situation. You should also be wary about any messaging that comes off as trying to sell something. You don’t want to appear to be taking advantage of a serious situation.

Few of us were likely prepared for a situation like what we now face with COVID-19, but all businesses should have a crisis communications plan for situations like this. Whether you and your business are facing a natural disaster like a hurricane, an accident or tragedy or a global health crisis, the steps are generally the same—and you should have a plan.

If you need help getting started, don’t hesitate to reach out. We have extensive experience in crisis communications and messaging, and we’re here to help.

Involve your PR firm at the start of marketing planning

Posted on March 10, 2020 by Wellons team

When businesses put together important marketing initiatives, it’s surprising how many times publicity and public relations are treated as an afterthought.

In an overwhelming number of instances, organizations invest enormous energy and time into involving their advertising agencies at the beginning of a communications program aimed at increasing sales. When the idea has been formulated and approved, all too often someone says, “Why don’t we involve PR, too?”

This results in a structured program being handed off to the PR firm with the demand, “Get results.”

Whether or not the marketing message is actually attractive, from a publicity and PR perspective, is a different story—but it is a consideration that needs to be baked into marketing planning from day one.

The best marketing initiatives get PR involved in ground-floor planning

As the old saying goes “Advertising is what you pay for. Publicity is what you pray for.”

Advertising most often occupies the center ring when it comes to marketing planning.

Why?

First, advertising costs a lot of money. For that reason alone, marketing chiefs focus their attention on what is consuming the majority of their marketing budget.

Second, the company can totally control the advertising message. Where it goes, what is says, and when it is issued all are under their direct control.

For those two reasons, marketing chiefs usually start planning by huddling with their advertising agencies—winding up with expensive media plans, accompanied by equally expensive production costs necessary to make a message come to life.

In the rush to center their marketing efforts around advertising, however, businesses often totally fail to capitalize on the PR potential of what their message can—and should—deliver.

That’s an opportunity missed.

It’s also an expensive whiff that can be avoided by putting a member of the PR team in the room at the start of the planning cycle.

Two ways involving PR at the start of planning can benefit you

PR can augment and reinforce advertising messages
PR can connect with audiences in ways advertising cannot

PR’s ability to reinforce and amplify marketing messages is surprisingly effective. Publicity—be it word-of-mouth, customer testimonials or editorial media coverage—is regarded by consumers as more trustworthy.

According to a 2014 Nielsen study, PR is 90% more effective than advertising in influencing consumers. In short, getting a favorable mention of your product or service, which is earned and not paid, holds much more weight than an ad.

By involving your PR team at the start of your planning process, they can better understand what your advertising message is intended to do and what it cannot do—and they can fill that gap.

Second, by involving your PR folks in planning, they can more clearly visualize how they can present your story to editorial media and expand your message into stories that have a connection and credibility advertising simply cannot deliver.

Remember, PR provides you a different marketing weapon

One of the 21^st century buzzwords that has become popular is “influencer marketing,” which is simply a more contemporary way of saying “believability.”

It’s another way of saying that PR provides your product or service with believability. It’s not a new idea, but simply a new way of asking yourself:

Who are you more likely to believe, a salesman or a person just like you who bought or used a product or service?

Which is more believable, an advertisement on TV, in a newspaper or magazine or on the internet, or something that appears in a story that involves a product or service?

Editorial coverage has two great advantages over advertising. Editorial coverage provides third-party validation that advertising lacks. Simply by being recognized in editorial media, coverage implies “this is important.”

PR’s ability to augment one’s believability does not discount paid advertising—it is a totally necessary component of marketing.

The difference between the two serves as a reminder for the need to include PR as an integral part of one’s marketing plan—at the very beginning of the planning process.

When you begin to look ahead to the rest of 2020 or even 2021 and shape your future marketing planning, keep Wellons Communications in mind. We’d love the opportunity to sit down with you, learn more about your vision for your product or service and explore how we can help you improve your overall marketing effectiveness.

Call me at 407-339-0879 or email me (will@wellonscommunications.com) and find out for yourself how we can help you augment your marketing effectiveness.

Beyond the elevator speech: Five questions you need to answer for your business

Posted on January 23, 2020 by Wellons team

We’ve all heard the importance of having an “elevator speech” that tells your audience what you do and how important your product or service is to them.

We at Wellons Communications agree with the idea of a short, punchy message. However, we also believe that you need to work on and perfect a more robust message than a 15-second elevator speech to truly explain the value you bring to your clientele.

With that in mind, at Wellons Communications, we ask our clients five important questions that help define the messages they want to project … and the impressions they want to create.

The Big Five are:

What do you do?
How does your product or service help your client?
What do your competitors say about themselves?
What distinguishes your product or service from your competitors?
Who and where are your potential customers?

Build from the basics

Surprisingly, many business leaders have a difficult time answering these five questions.

They have successfully grown their businesses to the point where they need to expand their marketing program — including public relations — to continue growth. However, when it comes to more precisely defining themselves and what they do for the audiences they serve, they run into challenges.

They know they need to continue reaching out, but struggle to find the ways and means to reach new and different audiences in order to continue expanding sales and growth.

PR is part of your overall marketing package

We view public relations as one of the four primary components of our client’s marketing programs: paid advertising, public relations, sales and research.

Our job centers around publicity management — attracting attention or, in some cases, clarifying and shaping the attention that is defining our clients. That requires us to interact, for the most part, with editorial media, whose independence means their viewpoints and opinions cannot be purchased but can certainly be shaped and influenced with proper messaging.

That means we have to know about you, your business category, your audience, your competitors and what you want to accomplish.

And that means that we need to know the answers to The Big Five questions listed above.

Sometimes, less is better

When we first meet with potential clients, we always ask the Big Five questions.

Often, these potential clients struggle to concisely and clearly answer the Big Five. And, while we listen closely to what we are told, we often learn that the longer a potential client takes to answer these questions, the more difficult it is to concisely and clearly answer the question.

Our first priority is to clearly understand what you do and what you want to do. That means asking tough questions and boiling the answers down to strategic approaches that will result in messaging that your audience can understand and act upon.

The end result may appear to be a very simple solution. But reaching a simple solution requires some complex planning and hard work to achieve.

We think like marketers. We act like PR professionals

If a client were to ask us The Big Five, our answers are:

What do you do?

We provide publicity and related communications services that augment our clients’ overall marketing.

How does your product or service help your client?

We help our clients increase sales by reaching their target audiences with clear, concise messaging that amplifies their reach beyond advertising.

What do your competitors say about themselves?

Our competitors most often claim they are bigger, more experienced, have a larger client base and have greater depth in resources.

What distinguishes your product or service from your competitors?

We are smaller and, because we are smaller, we provide more personalized, hands-on services that are more creative, more nimble and more effective than our larger competitors.

Who and where are your potential customers?

The vast majority of our potential customers are based, or have significant operations, in the Central Florida region. Some of them are in tourism, hospitality and food and beverage and others are in real estate, development, legal and related business categories.

How would you answer The Big Five?

Ask yourself how you would answer the five questions listed above. If you find you have difficulty clearly and concisely answering them, it may be a signal that you have grown to the point that you need some help to augment your marketing program, particularly in the public relations area.

If you’d like to share your answers with us, we’d be eager to hear them. And we would be eager to learn if your business — and ours — would be a good fit.

Want to learn more?

Call or email me (407-339-0879 or will@wellonscommunications.com ) and let’s talk.

Or, better yet, you talk… and I’ll listen.

5 things you need to know before hiring an agency

Posted on January 10, 2020 by Wellons team

At Wellons Communications, we’ve seen how much of a difference hiring an agency can make for a business.

We’ve seen the power of a national PR placement in getting a client noticed by buyers in their industry. We’ve seen how a coordinated social media ad campaign can move the needle on sales. And we’ve seen how a strategic marketing plan can raise serious awareness and have an impact on the bottom line.

In fact, we’re proud to have been part of those results for our clients.

But we also understand that hiring an agency might not always be the right move. When clients have different expectations of what an agency does, or when the agency isn’t the best fit, clients might not see the results they’re looking for.

To ensure you’re getting the most from your client-agency relationship, consider these five things BEFORE you make your decision.

What you need from your agency.

Not all agencies are created equal. In fact, if you just Google top agencies in your area, chances are you’ll get a mix of ad agencies, marketing agencies, PR agencies, social media agencies, even terms like creative agency or digital agency—all of whom specialize in different areas. As with all things in business, you need to know your goals. When you zero in on those, you can find an agency whose strengths best align.

What level of service you expect.

Agencies are structured differently. At a large agency, for instance, you might never speak to upper-level management, while at a smaller firm, he or she might be your main point of contact. Agencies also provide a different level of service based on the contract you draw up. If you choose a lower level of service, for instance, you might not be able to achieve all you want when you hit a certain number of hours. Alternatively, if you just need one service, you don’t want to overpay for things you already have handled. Be sure you and your potential agency partner are on the same page as to who’s doing what and what the level of service looks like.

What constitutes a win.

This goes hand-in-hand with knowing your goals for an agency relationship, as well as knowing what you need in an agreement. What, to you and your agency, is a win? When do you both call it a success? If all you have is a nebulous idea of “more sales,” you might find yourself disappointed, wondering what, exactly, this agency is doing for you. Having concrete benchmarks (a national PR hit) that feed into and support your overall goals (more sales) will make both sides of the client-agency relationship feel fulfilled.

You’re going to have some work to do.

Often, clients sign the contract and sit back, expecting something to happen. Only it doesn’t. That’s because with any agency you choose, you’re going to have to put in a little work up front, as well as a little to maintain the relationship throughout its course. You will need to have a true, unclouded view of your company, and you’ll need to share some of that with your agency. They need to not only get a sense of your goals, but of your strengths and weaknesses, opportunities you may not see, and who you are at your core. If you put in a little time to share these things—or designate a strong employee to manage the relationship—your agency can better serve you. And it doesn’t stop there. You, or that designated point of contact, will need to stay engaged to get the most from your agency, providing things like direction on how to respond to customer concerns, the latest product artwork or event posters, and important news updates. Generally, you’ll get out more than you put in.

Who fits with your team.

The contract, the service level, the fees—all of that is important when selecting an agency. But more important? Who they are. You know what kind of business partners you like to work with in all other facets of your business. Don’t let an agency be an exception. Your agency should feel like a fit, like an extension of your team. Make sure they fit into your culture and values, because you’ll be working with them on the things closest to your business.

If you’ve considered all of these things and found the answers, an agency might be the best choice for you—and you might be ready to truly get the most from that relationship.

We hope you’ll consider us at Wellons Communications. We are one of Orlando’s top PR and social media agencies, and we specialize in PR, social media, content and marketing. We are a smaller team dedicated to making real connections with our clients and delivering great results. And we love new clients!

Want to learn more? Give Will a call at 407-339-0879 or email him at will@wellonscommunications.com. We’d love to share our perspective on the answers to these questions so you can find the right agency for you.

Why you need to say “Thank You” to your clients

Posted on November 22, 2019 by Wellons team

There is no better time to express your gratitude for the business of your clients than to simply wish them well for the holidays.

Yet, surprisingly, sending a simple and direct message to your clients to let them know that you value the confidence they invest in you is an opportunity that is often overlooked.

Personal messages can cost virtually nothing. They take only a few moments. And the benefits can be immeasurable.

Here are a few ways to let your clients know you are grateful for their business.

The power of a personal note

When was the last time you received an actual hand-written note from someone?

Take five minutes to compose a short message that lets your client know you appreciate the business they have afforded you over the past year. The written word, in your own hand, is enormously powerful.

In an age when tweets, texts, and emails dominate communication, notes stand out. And all they cost is a few moments of your time and postage.

A phone call personalizes your gratitude

Just as simple as a personal note is a personal call to your client.

The act of simply picking up the phone and wishing your client a happy holiday is thoughtful and will stand out simply because you have thought of them.

Better yet, personalize the call by letting your client know you are generally familiar with their family or loved ones. Simply by extending the good wishes to one’s spouse or children in your call can let your client know you have their interests at heart.

What if you want to symbolize your thanks with a gift?

Everyone enjoys receiving gifts. But be careful. Gift-giving needs to be carefully thought through.

Who should you gift? Many companies forbid any corporate gift giving, or only allow employees to accept gifts valued at less than $25.

What should you give? The decision of what to give should comply with your client’s standards and directives on gift-giving and gift-receiving. Sending a gift to a client who’s unable to keep it is awkward for both parties.

The best solution? If you feel a gift is necessary, employ common sense and send a gift that is useful, not overly extravagant, and reflective of both your values and those of your client.

How do other organizations express their thanks during the holidays?

Want to explore more about addressing your client during the holidays, from contact to gift-giving?

You might want to glance at Do’s and Don’ts for Client Gifts Over the Holidays, authored by James Harris that first appeared in Entrepreneur Magazine in December 2017.

Harris’s article is loaded with tips and examples of approaching gift-giving and using gifts—and enhancing connections—with clients.

And thanks to you for taking an interest in Wellons Communications

As we approach the holiday season, those of us at Wellons Communications are grateful for your interest in us.

We value the responsibility and business our clients invest in us to address their public relations needs. We remind ourselves daily that if our clients succeed, we succeed, and without our clients, we do not exist. Best wishes to all for a Happy Thanksgiving and a wonderful 2019 holiday season.

Bring your story to life with visuals

Posted on November 20, 2019 by Wellons team

People often think of public relations and journalism in terms of the written word.

Mention “public relations” and people immediately think of “press releases.” Say “journalism” and people connect it with “stories.”

Both perceptions are only the tip of the iceberg. Public relations firms and print journalists are, indeed, centered around the written word. We certainly value the importance of what you say, but in today’s contemporary Big Data environment, at Wellons Communications, we place equal emphasis on using visuals to project your story.

Here’s an example, as illustrated by London-based NeoMam Studios, a leading graphics design communications firm based in the UK:

The picture, indeed, is worth a thousand words.

Your brain craves visuals

Written communications are designed to conjure up a picture or image. With that in mind, let’s cut to the chase and examine just how important visuals are in telling people about your business:

• The human brain processes images 60,000 times faster than text.

• Ninety percent of information transmitted to the brain is visual.

• We can get the sense of a visual scene in less than one-tenth of a second.

• Color visuals increase the willingness to read by 80%.

• People following directions with text and illustrations do 323% better than people following directions without illustrations.

Visuals make your information more engaging

Organizations that specialize in visual communications have a name for communicating visually: infographics.

Infographics are particularly effective at communicating complex ideas. Non-experts better comprehend and understand information that requires long, complex explanation when graphics present the idea. Statistical information, e.g. trends in your industry or key points about why your product or service is superior, are more easily understood by laymen when presented visually.

An example of the power of infographics is the popularity of the informational graphics published regularly by USA Today. Not only is your eye attracted to the graphics, the ideas they project are quickly and easily understood. Even if you have little interest in the subject or know nothing about it, once you look, you come away with an image and information that you cannot easily forget.

Put Wellons to work on making your story easy to see … and understand

Our team at Wellons Communications firmly believes in making your message as easy to understand as possible. Simplicity in understanding is augmented by visuals. And that’s why we look for the best way to visualize your story and get people to notice you and your organization’s key attributes.

If you want to make your story come to life and possess qualities that will make people look at you a first—and second—time, keep Wellons Communications in mind. Contact us (407-339-0879 or will@wellonscommunications.com ) and let us show you how we can blend words and pictures into memorable stories aimed at increasing your bottom line.

Why you need to keep your PR plan fresh and flexible

Posted on September 4, 2019 by Wellons team

Let’s start with an assumption we can all agree upon.

You must have a plan to succeed in business. If you don’t know what you want to accomplish, you will never arrive at your destination.

It’s no different in public relations. A public relations program must have well-defined, realistic and measurable objectives before strategies and tactics can be developed.

At the same time, it’s important to remain cognizant that nothing remains written in stone. Marketing environments are constantly changing. New competitors come forth. Old competitors change their products or introduce new ones. Regulatory mandates change. Social conditions change and new attitudes emerge.

Simply stated, change is the only constant upon which you can depend.

A three-step approach to PR planning

At Wellons Communications, we keep our clients’ plans updated by conducting a three-step process:

We review and assess what’s happened in the past year.
We consider our client’s overall business objectives and use them as a basis for revising and developing the next steps in our client’s PR plan.
We develop a plan of attack for the upcoming year.

The public relations plan that develops from our three-stage approach helps you know where your PR program is headed and, from our vantage point, helps us verify what we do is in concert with your overall business objectives.

“Everybody has a plan…until they get punched in the mouth.”

— Former heavyweight boxing champion Mike Tyson

Successful business leaders likely would not deign to take advice from an individual with a history like one-time boxing great Mike Tyson. But Tyson’s memorable quote is particularly well-suited when it applies to keeping your PR plans up to date.

Tyson’s quote serves as a reminder that PR plans, particularly plans that address crisis, must be capable of being activated quickly and must be flexible enough to adjust to uncertain situations. Your business must be mindful of all possible negative scenarios and have appropriate responses prepared.

Plans, indeed, are important, but they also must be flexible enough to deal with challenging situations you might not ordinarily address.

If you believe a crisis cannot happen to you, think again.

Start with Hurricane Dorian.

How did the hurricane affect your business? How did you interact with your customers before and after the hurricane’s visit to Central Florida? Were there opportunities (e.g. increased sales to meet unusually high demand for storm-related products)? Were there special concerns you needed to identify and resolve before the storm (e.g. what your clients needed to do in relation to your product or service)?

Were there messages you needed to convey to your target audiences? Was there information you needed to remind your clients about? Did you take any action to let your clients know how they could reach you or ask questions of you before and after the storm?

One of our roles is to ensure our clients are aware of the need for some sort of crisis plan and crisis procedures, even to the point of conducting a test run to help iron out any holes in the plan. Like Tyson said, plans are great until you have to actually use them.

2020 is fast approaching. So, start your PR planning for the new year now.

The new year will be here before you know it. And that means your PR planning needs to be thought out now in order to get it underway in January.

If you don’t have a PR program, consider augmenting your overall marketing plan with a PR initiative. And if you already have a PR program, it’s time to dust it off and ensure your PR action plan is in sync with your other marketing activities.

Not sure how to develop a robust, affordable and doable plan?

Call us at Wellons Communications. We serve a great number of mid-size businesses that have regional and local needs…and will be happy to review your business’ current situation and see how we can affordably and realistically help you meet your needs.