Tag: PR agency

Why you need to think about crisis communications now (and how to start)

Posted on by Wellons team

With everything 2020 has thrown at businesses, it’s probably not too hard to imagine why your business might need a crisis communications plan.

There have been countless lessons over the past few months of businesses tackling crisis head on, and many cautionary tales of businesses falling on their faces.

Even so, it’s easy to see why it doesn’t get checked off your to-do list. In the day-to-day hubbub, while you’re just trying to stay afloat, devoting the time to developing a crisis plan might not seem like a priority. Maybe you think you can’t fully craft a plan until you know what you’re facing. Or maybe you don’t even know where to start at all.

But whatever the reason, there are so many more that you should take the time to walk through your crisis communications plan…NOW.

If you don’t have a plan, you’re just reacting. Imagine driving down a dark, curvy road at night. With your headlights on, you can only see a few feet in front of you. You don’t know what’s lurking up ahead. Now turn on the brights. Suddenly, you can see a lot more.

Crisis happens fast. Having a plan means you can see further up the road. Without one, you’re just reacting to whatever pops up.

Social media means crisis is even faster. With so many different platforms, social media can mean you feel a crisis even more. You have a more direct platform to communicate with your guests or customers, and they have a more direct platform to communicate with you. If you don’t have a plan, the chatter on social media can be deafening…and devastating.

Having a plan forces you to define your brand. As you craft a crisis communications plan, you’re going to have to further evaluate who you are as a company. What do you value? What is your brand voice, and what do you say with it? Any time you look internally—to determine your best-selling products, to identify sales opportunities, to find new verticals, to form new positions—you strengthen your company because you can more clearly articulate these things.

You show employees you care. Just like when you put new HR policies in place, having a crisis communications plan helps your employees. It shows that you take your company seriously and value what you’re building together. It shows that you care about concerns and are the kind of company that works proactively to protect staff.

You show your customers you care. No one likes to deal with a crisis, but when you do—and when you’re prepared—you show your customers how seriously you take your brand. You show you are taking action, and you show you value their trust in you.

Have we convinced you?

Getting started doesn’t have to be intimidating. First, take some time to brainstorm a variety of situations your company might face. Think about how you might handle those situations. What might you say (or not say) and what platforms might you use to spread (or monitor) that message?

Next, designate a crisis team with a point person or spokesperson. This might also be a great time to engage an agency (hi!). Together, come up with an action plan. You might even start to draft some communications that can be quickly and easily customized and deployed.

Still need a little help? Wellons Communications has helped clients weather all kinds of storms. We’ve been helping clients prepare for more than a decade, and we’d be happy to lend a third-party perspective to your business.

Give us a call at (407) 462-2718 or email will@wellonscommunications.com for a free consultation.

How to prepare for media interest now

Posted on by Wellons team

A great TV story about your business’s latest charity effort runs on the 10 p.m. news. The local business journal publishes a feature on your growth strategy. The trade publication your partners read runs an item on your latest product.

Who doesn’t want that?

As an Orlando PR firm, we are no stranger to gaining media attention for our clients. In fact, earned media placements are one of the most common requests we get—and we’ve seen what they can do for a client’s reputation and reach.

Even so, there’s a big misconception with how these kinds of hits happen. Clients tend to expect that they will put out a press release and the media will come knocking. Sure, that happens sometimes (when it’s a good story, or we use our connections and skills to pitch media the right way). But often, media attention comes from being flexible. It comes from working a current event angle or building a relationships and reputations. And more often than not, it comes fast.

If clients aren’t prepared to make things happen, they might miss out on an once-in-a-lifetime opportunity. And nobody wants that.

Businesses who want to truly take advantage of media opportunities need to be ready. Below are a few steps you and your business can take to prepare now.

Nail your talking points

You know your elevator speech…right? CEOs and business leaders know what their company does, but you’d be surprised by how often they realize they can’t quite verbalize it. Before you take an interview with any media outlet, you need to be sure you can share your mission in a clear, concise way. Take some time to boil what you do down to just a few talking points, and be sure to share them with anyone who might handle media requests so your message is aligned.

Flag potential problems

Just like you want to know all the good things about your company, you’ll also want to do some introspection and identify any potential problems. Once in the public eye, anything and everything is fair game. If you can identify any tricky spots, you can be proactive in developing responses to any questions you might be asked about these things. This will help you avoid being caught off guard so you can mitigate any negative attention you might receive and position your company in the best light.

Identify a spokesperson

When time is of the essence, you need to know who’s stepping up. Identifying a spokesperson in advance allows that person to have time to complete the above steps.  Be sure to choose a company leader who is comfortable in the role and who can confidently speak to the company’s mission. Your reputation rests in their hands.

Know your visual opportunities

It is important to not only tell a great story, but to show it. Words are a powerful and often essential aspect to telling your story, but there are many times a story will die without visuals. This is particularly important for TV media. Be prepared to offer visual opportunities to journalists. You should also start to build your media kit with high-resolution, professional photos of your company, including headshots for all executives, shots of important services or activities, and videos. You don’t want to be scrambling at the last minute to get these, and often, if you can offer these assets, you can land a story that might otherwise be passed over.

Complete media training

Completing the above steps will take you far, but when you find yourself in front of a camera with a microphone in your face for the first time, it’s natural to freeze up. Completing media training can help you know the tips and tricks of the trade so you can feel comfortable and properly prepare for each individual interview.

How we can help

At Wellons Communications, our Florida PR agency is made up of former journalists and PR pros. We’ve been on both sides of the camera and notepad, so we know how to help you prepare and put your story in the best light.

We also understand how media works and can craft the right pitch to gain media interest in the first place.

Need some help? Call 407-339-0879 or email will@wellonscommunications.com and see what we can do to help you prepare for any media interest and news coverage that may come your way.

Facing coronavirus: How to craft business communications during crisis

Posted on by Wellons team

Like many of you, we at Wellons Communications have been closely following the developments related to COVID-19, or coronavirus, over the last week. We have been in constant contact with our clients through this time, helping them craft communications to employees and customers and take the right steps for them to share their messages.

Truly, none of us have faced such a widespread, global challenge before. Even so, as businesses craft essential communications during this time, general crisis communications cornerstones still hold true. If you’re a business that knows it needs to communicate but doesn’t know what, exactly, to say during this time, follow these guidelines that can be used in many crisis situations.

Be honest and direct with your customers and employees. Honesty is definitely the best policy when crisis hits. You have thought long and hard about what to do at your business to keep your customers safe, and you have put procedures into place. Telling your customers and employees about those plans in a clear way is the best thing you can do to reassure them when times get tough.

Show your support. It’s pretty simple—do the right thing. You care about your customers and your employees. Show them that you’re standing with them and doing everything you can to meet their needs and keep them safe.

Don’t be afraid to overcommunicate. At times like these, you really can’t overcommunicate. COVID-19, particularly, is a fluid situation. Where we are today with this crisis is worlds away from where we were a week ago, and a week from now might be even more different. Provide updates as things change with your business, and be timely about those communications.

Be consistent. When you have drafted a message that conveys the above points, don’t forget to carry it across all platforms. If you’ve drafted a letter or eblast, create a social media response plan that picks up the main points. If you have a social post, think about a suggested reply for employees answering phone calls or emails, as well. Make sure your messaging is aligned.

Be careful about making light of the situation. When we’ve reached a crisis level, the situation is serious. Look at your communications through a different lens, ensuring all your messaging conveys the gravity of the situation. You should also be wary about any messaging that comes off as trying to sell something. You don’t want to appear to be taking advantage of a serious situation.

Few of us were likely prepared for a situation like what we now face with COVID-19, but all businesses should have a crisis communications plan for situations like this. Whether you and your business are facing a natural disaster like a hurricane, an accident or tragedy or a global health crisis, the steps are generally the same—and you should have a plan.

If you need help getting started, don’t hesitate to reach out. We have extensive experience in crisis communications and messaging, and we’re here to help.

Why you need to keep your PR plan fresh and flexible

Posted on by Wellons team

Let’s start with an assumption we can all agree upon.

You must have a plan to succeed in business. If you don’t know what you want to accomplish, you will never arrive at your destination.

It’s no different in public relations. A public relations program must have well-defined, realistic and measurable objectives before strategies and tactics can be developed.

At the same time, it’s important to remain cognizant that nothing remains written in stone. Marketing environments are constantly changing. New competitors come forth. Old competitors change their products or introduce new ones. Regulatory mandates change. Social conditions change and new attitudes emerge.

Simply stated, change is the only constant upon which you can depend.

A three-step approach to PR planning

At Wellons Communications, we keep our clients’ plans updated by conducting a three-step process:

  1. We review and assess what’s happened in the past year.
  2. We consider our client’s overall business objectives and use them as a basis for revising and developing the next steps in our client’s PR plan.
  3. We develop a plan of attack for the upcoming year.

The public relations plan that develops from our three-stage approach helps you know where your PR program is headed and, from our vantage point, helps us verify what we do is in concert with your overall business objectives.

“Everybody has a plan…until they get punched in the mouth.”

— Former heavyweight boxing champion Mike Tyson

Successful business leaders likely would not deign to take advice from an individual with a history like one-time boxing great Mike Tyson. But Tyson’s memorable quote is particularly well-suited when it applies to keeping your PR plans up to date.

Tyson’s quote serves as a reminder that PR plans, particularly plans that address crisis, must be capable of being activated quickly and must be flexible enough to adjust to uncertain situations. Your business must be mindful of all possible negative scenarios and have appropriate responses prepared.

Plans, indeed, are important, but they also must be flexible enough to deal with challenging situations you might not ordinarily address.

If you believe a crisis cannot happen to you, think again.

Start with Hurricane Dorian.

How did the hurricane affect your business? How did you interact with your customers before and after the hurricane’s visit to Central Florida? Were there opportunities (e.g. increased sales to meet unusually high demand for storm-related products)? Were there special concerns you needed to identify and resolve before the storm (e.g. what your clients needed to do in relation to your product or service)?

Were there messages you needed to convey to your target audiences? Was there information you needed to remind your clients about? Did you take any action to let your clients know how they could reach you or ask questions of you before and after the storm?

One of our roles is to ensure our clients are aware of the need for some sort of crisis plan and crisis procedures, even to the point of conducting a test run to help iron out any holes in the plan. Like Tyson said, plans are great until you have to actually use them.

2020 is fast approaching. So, start your PR planning for the new year now.

The new year will be here before you know it.  And that means your PR planning needs to be thought out now in order to get it underway in January.

If you don’t have a PR program, consider augmenting your overall marketing plan with a PR initiative. And if you already have a PR program, it’s time to dust it off and ensure your PR action plan is in sync with your other marketing activities.

Not sure how to develop a robust, affordable and doable plan?

Call us at Wellons Communications. We serve a great number of mid-size businesses that have regional and local needs…and will be happy to review your business’ current situation and see how we can affordably and realistically help you meet your needs.

The importance of pitching stories

Posted on by Wellons team

When we sit down with clients, one of the first things we hear is some version of “We want media to recognize who we are, what we do and what we offer our customers. What we do is important, and people need to know about it.”

Those are noble ambitions and we agree with that objective.

However, the biggest challenge to attracting media attention is that everyone wants recognition. And by everyone, we mean all products and services in virtually every category. In other words, your product or service competes with everyone and everything in the world for attention.

Our job is to drill down and find out what really makes you unique and how to project that unique attribute to the media. And that leads to pitching – contacting media on a one-to-one basis to let them know how and why you stand out.


Pitching differs completely from simply issuing press releases.
The information within press release stands on its own. If the information is newsworthy, a press release will serve as an effective and useful means of generating news.

Press releases, however, are impersonal. They do not necessarily lead to or promote in-depth or feature coverage about your product or service.

A more tried-and-true method of using your information to achieve greater coverage about you is pitching, which means calling or meeting one-on-one with relevant news sources.

A pitch is a description of a story idea (and why it should matter) to an editor or reporter. A pitch can be delivered over-the-phone or sent via email. It should be crafted to appeal to both reporters and the editors they serve. And, importantly, it should be short and to the point.

Unique and compelling media pitches can lead to coverage that goes far beyond what a press release can provide. Small businesses, in particular, can gain a greater exposure and a larger audience by enabling their public relations team to conduct aggressive pitching.


The benefits of pitching
Media pitching provides three key benefits.

First, pitching provides information tailored for particular media outlets. It serves up news about you that is relevant to their audience. Pitching allows your PR team to raise and answer the question “Here’s why this is important news for you and your audience.”

Second, pitching allows your public relations team to identify what kinds of stories media outlets are seeking. Knowing what media are looking for is valuable information and provides insights into how your information can be employed to answer that need.

Creating real relationships with reporters, bloggers and journalists is invaluable to anyone in the business world. But to build those real relationships you need to be genuine and think more of their needs than your own.

Like everyone else, reporters only have 24 hours in a day, and they’re looking out for their own interests. They want to write about things they are interested in and that will drive lots of traffic and get them paid.


Reason number three: the human dimension
The third reason pitches are effective is that they provide editors and reporters with an actual name and face they can call upon as a reliable, informed source. They create real relationships between you and the media.

When media need someone to comment on a particular story or seek background or clarification on story, they inevitably rely on sources they know, recognize and respect. This kind of relationship often results from having previously presented a newsworthy pitch.

Pitching is a key part of establishing and maintaining those kind of relationships.


So, who actually does the pitching?
The reality is that you simply don’t have time to pitch the media. If that were the case, you would already be talking with them.

The solution is to rely on your PR team to identify which media make most sense for you and which stories make the most sense to the media and then turn your PR team loose to pitch, pitch and pitch some more.

Generating results from pitches can take time, but the results can exceed expectations and have an enormously favorable impact on what you market.


Call us and let us pitch you
Want to get acquainted with our pitch? Call or email me (407-339-0879 or will@wellonscommunications.com) and tell me the kinds of stories you want others to know. Let us listen to your story and share with you how we can go about expanding the kind of marketing-oriented, ongoing news coverage you seek.

How would Santa use public relations?

Posted on by Wellons team

Santa needs PR?

“C’mon,” you scoff. “Santa needs PR like I need a hole in the head.”

But, when you step back and think more about it, even Santa has a genuine need for public relations assistance, just like your business needs public relations to both build sales and address issues that potentially could get in the way of sales.

So what kinds of challenges might Santa face?

  • Start with the elves. Are they happy with what Santa pays them? And what if they go public with their salary concerns? How does Santa react? What does he tell the public? And how does Santa communicate how the elf challenge is being resolved in time for Christmas?
  • What about the reindeer? Animal activists may frown on how Santa puts the flying reindeer to work each Christmas. How does Santa treat the reindeer the other 364 days of the year? Are they overworked? Should they even be used to deliver gifts, or should they be retired in favor of advanced technical solutions for delivery?
  • Weather challenges. How will Santa’s journey south be affected by winter storms that may be lurking in his flight plan? Who will serve as Santa’s spokesman to relay reassurance that the presents will, indeed, make it to their rightful place under the Christmas tree?
  • Credibility. At what age will children begin to ask, “Is Santa real?” And what do parents tell their kids when it becomes obvious that they will be soon facing some tough questions?

How would public relations help Santa?

The world as we know it changes every moment, which creates ever-changing challenges.

A well-organized, thoughtful and up-to-date public relations plan backed by knowledgeable professionals provides a means of dealing with those challenges.

Santa’s brand image ranks second to none, and it would be PR’s job to keep it that way.

Because of his high visibility, everything about Santa – and we mean everything – is subject to public scrutiny. Santa’s PR team would need to anticipate the tough questions that potentially can emerge and be prepared to address them. At the same time, the PR team needs to find new and different ways to ensure that Santa continues to hold his leadership position.

So why do you need public relations?

As you prepare to address the 2019 business year, ask yourself the same kinds of questions Santa’s PR team would ask themselves as they look ahead.

Those questions would include:

  •  How can public relations help me market my product or service?
  • What kinds of newsworthy issues and challenges can hurt my business? And am I prepared to address them?
  • Are there newsworthy issues upon which I can capitalize?
  • Are my messages clear and understandable?
  • Will information about my product or service withstand intense scrutiny?
  • Am I missing an opportunity to affordably and effectively market my product or service by not including public relations?

Put public relations into your marketing mix for 2019

With the turn of the annual calendar right around the corner, now’s the time to look over your existing public relations plan and freshen it for 2019—or to create one altogether.

A practical action plan can be put into place to augment your overall marketing activities for a fraction of the cost of what you would invest in advertisements.

What’s more, when you bring an experienced, knowledgeable PR team to your side, you get considerably more than simply a publicity team. You acquire a team of marketing professionals who proactively help you sell your ideas while covering your back to fight off challenges that prove damaging to your enterprise.

Our recommendation: add PR to your marketing mix in 2019…think of it as a present for your enterprise.

Best wishes for a happy holiday season and a great 2019

At Wellons Communications, we have been fortunate to assist – and learn from – extraordinary clients whose successes we have been pleased to contribute to. We are, indeed, grateful for their business and we remind ourselves every day that it is a privilege to serve our clients and help them attain success.

We wish you the same kind of success for your business in the coming year.

Merry Christmas…and a prosperous and fruitful New Year.

Four things you need when distributing your company’s news

Posted on by Wellons team

Suppose you tweaked your product or service so it made you the leader in your particular industry…and no one heard the news. Suppose you landed a huge client that elevated your position to a leader in your field…but couldn’t get the news out quickly enough.

Distributing important information is often as critical as the news itself. Current information, like vegetables in the supermarket, does not remain fresh for long.

If information sits around too long, it’s old news. And media has no interest in information that occurred very far in the past.

Distribution of information is one of those tasks that looks, on the surface, to be mundane, but for clients who want their news and information conveyed to their particular audiences, distribution the right way is critical.

Distribution requires a sense of urgency

If something important is happening with your business and you want others to learn about it, you must work quickly to get the information out.

That requires two (and sometimes three) components:

  • Developing the information you want to share
  • Distributing the information to media who can use it
  • And, if appropriate, illustrating the information

All of this has to come together while your information is still fresh.

If your information gets to media after it’s “use by” date, media view the information as “expired.” If it happened yesterday or in the past week—and is still relevant—it’s news. If it happened last month, it’s not news.

And keep in mind, the media is not sitting on pins and needles waiting for information about your enterprise. It is up to you (or your PR team) to get the information prepared and distributed to the media.

Distribution requires proper targeting

The act of distribution, unlike an advertising campaign, is inexpensive. What does cost, however, is the thought put into distribution.

Are you reaching all the targets who can use your news? Are there targets who may not be immediately visible to you? Are you including media that might have a tangential interest in your news?

Conversely, are you needlessly distributing your news to outlets who would have no conceivable interest in your news?

Your PR team should have the expertise to develop your news distribution plan, as well the tools that can accomplish distribution quickly, efficiently, and at a reasonable cost.

Timing is essential for distribution

When you submit your information to media is another key factor in generating coverage.

There is no exact formula for timing dissemination of news, other than to avoid issuing news to arrive when no one is in the newsroom to receive it or act on it. Other factors, such as breaking news on a national or local scale, make a huge difference, too, and sometimes there are other industry aspects to consider.

Generally speaking, Tuesday is the best time to issue a press release, followed by Thursday. The worst day to send your information is on Friday. Similarly, the best time to send your press release is early in the morning – at 9 a.m. to be exact, or later in the day at 8 p.m., Eastern Standard Time.

Distribution requires tools to effectively reach media

Technology has transformed how news and information is conveyed to media.

Thanks to social media, a click can reach media around the world in an instant.

But there’s more to it than simply emailing words to media outlets. Distribution should include graphics that bring your story to life and provide media with the ability to illustrate your story to their audience.

Follow up, on an individual-by-individual basis, is also important. Aggressive publicity requires telephone calls, texts, or emails to specific reporters who will have a special interest in your news. This, in turn, requires that your PR team know your product or service and know who will have a specific interest in your news.

We have the tools and the know-how to get the word out

At Wellons Communications, we offer the whole enchilada when it comes to getting the word out.

We employ national resources that can be tailored to reach just the audience you want, whether it’s distribution to a broad consumer category or a precisely-targeted trade category.

Further, we can arrange to have graphics prepared and attached to your story so that media can use the illustrations to bring your story to life.

When you have news to share, keep us in mind. We’ll be happy to help you craft a news distribution plan that will be affordable, cost-efficient, timely, and well-targeted.

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