Social media a part of FCAT’s Path to Success to better communication

In light of public outrage from FCAT scores drastically plunging this year, the Florida Department of Education launched two websites Monday as part of its campaign to communicate with parents. One website, floridapathtosuccess.org, provides them with information about the department’s goal of transitioning to tougher standards, while the other, parents.fldoe.org/home, serves as an outlet for them to ask questions and express concerns on a discussion board. In less than 24 hours of its debut, three topics were posed by parents on the discussion forum, with a FLDOE representative already replying to two of them.

This response by the Florida Department of Education showcases how the organization is taking steps to communicate better with its core audience and increase transparency in the communication process. At a time when many parents are up in arms about recent headlines, creating these channels to interact directly with parents is a smart move on FLDOE’s part to take control of the situation. Instead of letting all the worry and frustration from parents fester, the department is tackling this challenge head on and trying to remedy the situation by supplying an appropriate space for them to vent and get answers to their questions from an authorized source – a commendable effort by the FLDOE and certainly a good public relations example of using online resources to foster two-way communication.

Facebook frenzy in the Zimmerman case

Social media sites have transpired past our everyday lives and into the courtrooms. Just look at the Trayvon Martin case and current trial against his killer George Zimmerman. Zimmerman’s team of lawyers has now entered the social media fray by creating a blog, Twitter and Facebook accounts to interact with the public, sparking interest and conversation. Recently, the George Zimmerman Legal Case shared a link on their Facebook to a blog article about Zimmerman’s abandoned Myspace page. In just four hours, the post had one share, seven “likes” and 93 comments.

With that said, the Zimmerman defense team may have bitten off more than it can chew. Media exposure has made George Zimmerman a household name and the face of evil. Their tactic of trying to shape public opinion of the most vilified man in the nation is an admirable effort, but the consequences have revealed that these social media labors can be detrimental to their cause. With dozens (sometimes hundreds) of comments popping up every time something is posted, we can see that the perception of Zimmerman continues to spread and swell. The handler of the Facebook account is threatening that any discussion or speculation on the facts of the case will be deleted, but that is not enough to control the catalyst of negative opinions brought on by every post.

Only time will tell how George Zimmerman’s legal defense team will handle such heightened criticism of their high-profile client and whether their online efforts will pay off. Either way, this case has certainly proven to be an interesting experience showcasing the evolution of social media.

Groupon: Accounting principles up to 50 percent off

Ok, so maybe the headline of this is tad unfair and technically incorrect. However, there is no denying that Groupon’s reputation has stung in recent days because the popular Chicago-based online coupon company overstated its financial position in its first quarter as a public company.

The Wall Street Journal reported that Groupon’s auditors discovered that the coupon company suffered a “material weakness in its internal controls” and did not set aside enough money for customer refunds.  The size of this oops-worthy mistake was more than $14 million, the newspaper reported.

For companies that are trying to polish their accounting numbers to make them look as good as possible, there is a deep downside – bad PR that travels quickly. Reputations are hard to earn and quickly lost.

The numbers might have frustrated Google’s investors if the company had recorded their financials right the first time; however, it would also not be shown in a negative light at the front page of the leading financial newspaper.

Groupon should leave the deep discounting to specials. Deep discounting on accounting practices will lead to negative publicity that will last longer than the daily deal.

Google moves offline to reach more people

Even the world’s largest search engine needs a little marketing help sometimes.  Despite its previous reluctance to use a traditional integrated marketing plan, Google reportedly spent $213 million in 2011 to advertise its services in the U.S—and the expenses are growing.

Google is often referred to as the shining example for companies that believe they can do all of their marketing online. While the majority of the advertisements ran by Google are still online, the multi-billion dollar company infiltrated the television market in a big way to promote Google+. Google spent $12 million on just one ad that featured characters from The Muppets singing Queen’s “Under Pressure.”

Even the king of online marketing is conceding when it comes to traditional marketing tactics. While Google may dominate in the search engine realm of technology, companies such as Apple generally have the upper hand in other technological departments. This realization may have led Google to reconsider its unwillingness to seek promotional help via more traditional advertising routes.

What Google’s transition into traditional marketing proves is that a company is never too big or too well-known to benefit from an integrated marketing plan. When a company makes the decision to run advertisements or hire a PR firm, it is making an investment in its future. The millions of dollars spent on Google’s advertisements is a nod to the marketing industry as a whole. The bottom line is simple: no matter how much a company is worth, there is simply no substitute for a complete marketing strategy.

Are you a Pinner?

Pinterest is the newest social media craze sweeping the nation, with more than 11.7 million (and counting!) users since February creating pinboards to share images, videos and other objects of inspiration. As of today, even Barack Obama has an active account on the site, which he uses to share a family chili recipe, fan-created “ObamArt” and photos from political rallies.

According to Ignite research, the majority of Pinterest users are women between the ages of 25 and 34 with an annual household income of $25,000 to $75,000. However, Pinners aren’t just people. Businesses such as Nordstrom, Whole Foods and ModCloth have been flocking to the website in hopes of capturing the attention of this growing base of users.

If you are a company, Pinterest is especially attractive because the site helps to build word-of-mouth recommendations between users, which are the biggest drive of consumer purchases, said Geoffrey Colon, a vice president focusing on digital strategies at advertising agency Ogilvy & Mather.

“This means that there is an endless opportunity for your brand and its products to be seen by Pinterest’s 11.7 million unique monthly users as endorsements from friends in the form of repins,” he said at a recent Ogilvy presentation.

However, before you too decide to jump on the bandwagon and start pining for those Pinners, first a word of advice.  Pinterest works best for highlighting visual content, so you must be able to showcase your brand and share your story through images. This works easily for restaurants, magazines, interior design studios and apparel companies. A picture of vintage décor or a hand-crafted cupcake will go a lot farther and garner more Pins than a word-heaving statement like a press release.  Also a word of warning: post original content, or at least be wary when re-pining. Pinterest has recently tightened its copyright rules to protect itself against lawsuits, but that doesn’t extend to its users, so attribution for anything on your Pinboard is an absolute MUST.

Do you use Pinterest? If so, what do you post on your pinboard? Feel free to share your thoughts by leaving a comment on our Facebook page.

A call to marketers: do not discredit the new dad

Recent findings have revealed that marketers should not be so quick to disregard dads as a target audience when it comes to advertising. New data from a study conducted by The Parenting Group and Edelman reveals that dads believe they are playing a bigger role than ever before helping out with household activities.  When asked how often they are responsible for various tasks like grocery shopping, diaper changing and disciplining children, dads said the responsibilities were evenly split. What’s more, a staggering 82 percent of men whose oldest child is less than 2 years old believe an anti-dad societal bias exists. So not only do dads feel that they are equally contributing to the household, but also that they are being denigrated by society for it.

So what gives? Well, this concept is definitely not new to us. We can see why dads feel ignored when it comes to acknowledging their presence in the household. How often do you see commercials with men using Swiffers? Or doing the laundry? Even television sitcoms have helped to perpetuate negative portrayals of fatherly figures. Just look at Ray in “Everybody Loves Raymond,” or Hal on “Malcolm in the Middle,” or better yet everybody’s favorite animated father, Homer Simpson. Time and time again, these dads have been stereotyped as dopey, inept father figures.

Huggies

The best way to fight this stale archetype is for marketers to embrace the new role of dads in society, as highlighted by research from The Parenting Group. Advertisers need to stop marketing solely to women and flippantly ignoring the growing population of males making household purchases. Just ask Huggies, who recently pulled a video from its Facebook after sparking outrage from disgruntled dads. The video poked fun at fathers by evaluating the strength of a diaper after a baby’s been alone with a dad for five days. It wasn’t long before a backlash of negative comments erupted and Huggies issued a formal apology on their Facebook recognizing that “a fact of real life is that dads care for their kids just as much as moms do” and should have an opinion on product performance too.

Well, at least someone gets it now.

Marketing to Mommies

Besides the usual suspects of Facebook, Twitter and traditional outlets, two big time fast food giants are marketing to the person who knows best – mom. We_Can_Do_It!

Recently McDonald’s rolled out a down-sized French fry portion and added apples to every kid’s meal. Burger King just announced a new ad campaign focusing on fresher and healthier food options.

Both of these chains are refocusing their messages to mom. Now, mom bloggers are regarded as key influencers with the ability to spread news quickly. According to the BSM Media, moms are the family decision makers for everything from food products to cars and electronics, spending trillions each year.  Another study revealed 96 percent of moms value the recommendation they find on blogs.

In an age of social media, as marketers we have to embrace non-traditional media, because some mom bloggers have more readers than city newspapers.

In short, mommy dearest is a force to be reckoned with.

Netflix #fails with fans

Netflix was instrumental in changing the movie rental process. The old corner video store was out – DVD delivery by mail and instant online streaming was in. However, in the midst of backlash against a recent price hike, Netflix has ignored changing methods of communication, putting consumers in a permanent queue.

Netflix logoAfter announcing a 60 percent price increase to consumers via a company blog, Netflix has since remained stunningly silent on the issue. But Netflix users have grown loud, blasting Facebook and Twitter with angry rants directed at the company. According to CNET, pages have since formed with titles like, “Cancel Netflix” and “I used to love Netflix until they decided to rip me off.” Angry tweets announcing subscription cancellations are trending on twitter. Thousands of comments have been posted to the company’s blog. Netflix has not responded to a single complaint.

As communications professionals, we should be just that: communicators. In the midst of consumer disappointment, don’t ignore the power of social media. Embrace it as a source for immediate interaction with customers. The simplest response could make all the difference, allowing you to retain customers despite upheaval.

GoDaddy’s Elephant in the Room

Buzz is nothing new to internet domain host, GoDaddy. This time, however, the controversy is not over a racy Super Bowl ad, but over videos of the company’s chief executive, Bob Parsons, hunting big game.

Last month Parsons posted a video of him killing an elephant in Zimbabwe along with a photo of the dead animal on his blog. He then tweeted about it, setting off a firestorm of bad publicity.

This immediately sparked a backlash from animal rights organization, PETA, who is calling for a boycott of GoDaddy until Parsons agrees to abandon the annual hunts.

Parsons is unapologetically brushing aside the criticism, calling the remarks misinformed.

“I think that most people, when they see this video, will understand what’s happening,” said Parsons. “These people are on the brink of starvation; they need their crops and need to eat. Elephants are not endangered and probably there are too many of them. A lot of people are up in arms about this. Their hearts are in the right place but they don’t understand the situation. If they’d go on one of my trips to Zimbabwe, they’d understand.”

GoDaddy’s competition is now firing off deals for GoDaddy customers to switch to their companies, including free domain hosting, discounted transfer rates and donations to charities that protect elephants. Poaching GoDaddy’s customers is a smart way for smaller firms to take advantage of the negative PR surrounding Parsons and the company.

As communications professionals this story brings about the important message to keep your audience in mind. If Parsons would have kept his hunting excursions to himself, GoDaddy clients would not be in the sites of animal enthusiasts.

@S.O.S.

SOS JapanTwo tweets to @AmbassadorRoos were all it took to mobilize aid from U.S. troops to Kameda hospital in Japan.

A USA Today article explores the ways help was deployed through social media and more specifically, Twitter, after Japan’s catastrophic earthquake.

Nine days after the disaster hit two urgent pleas for help appeared on the Twitter stream of U.S. Ambassador John Roos.

“Kameda hospital in Chiba needs to transfer 80 patients from Kyoritsu hospital in Iwaki city, just outside of 30km(sic) range.”

“Some of them are seriously ill and they need air transport. If US military can help, pls contact (name withheld) at Kameda.”

These tweets instantly sent an S.O.S. to the top U.S. diplomat in Japan.

During all the chaos Twitter proved to be more reliable than phones, emails and even, Facebook. Two hours after the disaster Red Cross teams in Virginia seized a tweet from a housewife in Japan who reported the roof of a school gym in Kokubunzi had collapsed with students trapped inside. Soon after helicopters were hovering overhead, rescuing everyone inside.

Twitter is quickly leading the way in sharing breaking news and communicating in times of emergency. It’s only been five years and Twitter is already alerting first responders to emergencies, creating crisis maps for rescue teams in disaster zones and helping friends and family find lost loved-ones. What we are learning is it’s not the experts who know something; it’s someone in the crowd.

2025 © Wellons Communications | Orlando PR Firm. All Rights Reserved.