Social Media Archives - Wellons Communications

Marketing the holidays: 5 quick and easy ways you can reach customers this holiday season

Posted on October 30, 2020 by Wellons team

It seems like every year, the holidays creep closer and closer up the calendar. You may have even walked into a big box store recently to be greeted by a display of trees and lights—all before Halloween.

But whatever your thoughts on premature cheer, the early displays might have one upside. It’s a good reminder that you should already be planning your strategy for reaching your customers this holiday season.

Before the weight of anxiety settles upon you, let us say that this doesn’t have to be complicated—but you should do it. Q4 is a key time for many businesses, and a little foresight, combined with creative thinking and simple execution, can make a big difference for your bottom line. Here are five quick and easy ways you can reach customers this holiday season, whatever your strategy.

Social media

This tactic probably isn’t a surprise. People these days spend so much time scrolling on their phones, and social is a natural way to reach customers. But your efforts don’t have to stop with plenty of organic posts touting your product or end-of-year sale. Put on your thinking cap and come up with a creative campaign themed to the holidays. Dive into the season of giving with giveaways, partnered with favorite brands or influencers. Or, run a retargeting campaign so your customers see your product at every turn and can quickly check it off their gift list.

Email marketing

You (hopefully) use a robust email list all year long to reach your customers. But, at a busy time like the holidays, it doesn’t hurt to up the messaging and try to stand out. Plan a countdown campaign, with gift ideas every day leading up to Christmas, or launch a contest with eye-catching, lucrative prizes people actually want to win. And don’t forget to segment. Offer tiered discounts and perks to your best customers to drive serious sales and nurture those relationships.

Traditional PR

Don’t sleep on the power of true PR. Having your product included in a gift guide, whether it’s an influential trade publication or a popular website, can be a grand slam in terms of holiday sales as people are searching for ideas. Even sending samples to great influencers or bloggers in your space for a gift guide feature can help you both reach new audiences and bolster SEO, which can support the bottom line.

Holiday cards

You get them every year from family and friends and maybe send your own. Why not do the same for your business? Especially if you’re on the B2B side of things, a card from your team can add a personal touch and let clients and prospective clients alike know you’re thinking about them this holiday season. Like this idea? Now is the time to order.

Personalized gifts

When it comes to holiday marketing, it’s easy to think about customer acquisition. But don’t forget about some of your best customers—your current clients! For those involved in business to business industries, a personalized gift to some of your best contacts, or even some highly qualified leads, can help you stand out among the noise in a highly busy, highly competitive season. Whether it’s a gift basket, piece of marketing swag, a digital gift card (perfect in the time of COVID) or even a donation to charity in their name, a personalized gift is a high-touch show of customer service and can bolster your relationship.

With a little planning, the holiday season can be a huge opportunity for any business. But you shouldn’t let it stop there. While you’re at it, work to incorporate these tactics into a 2021 marketing plan, pinpointing key dates that make sense for your business—and keep the holiday cheer rolling throughout the new year.

Need some extra bandwidth to make it happen this year? Wellons Communications is your Orlando marketing agency, and we’re here to help. Give Will a call at (407) 462-2718 or shoot him an email at will@wellonscommunications.com.

Tips for starting an influencer marketing program

Posted on September 23, 2020 by Wellons team

You’ve probably heard of influencer marketing before. Maybe the term brings to mind visions of Kylie Jenner sharing a product she loves on Instagram, and it seems out of reach for your business.

But to be honest, that’s just not true. There are options within influencer marketing for many types of businesses. You just have to find the right fit for you—and get started.

What is influencer marketing?

Influencer marketing blends the ideas of traditional advertising, public relations and celebrity endorsements. It involves working with a brand or person who has influence in your space, likely on social media or a digital platform, to drive awareness for your brand and/or drive sales.

The sticking point for many people is that they envision these elusive influencers as celebrities with millions of followers. But influencer marketing can also mean working with what are known as micro influencers—a somewhat misleading term for influencers who have a smaller following, but who speak to a specific niche and have very engaged fans. These influencers might reach fewer people, but they tend to give you a bigger bang for your buck.

How to develop an influencer marketing strategy for your business

In short, influencers can make a big difference for you (we’ve seen it!), whether your business is a nationwide product or a local restaurant, drawing new fans to your pages and property and building that bottom line. You just have to find the right fit for you. Want to learn how? To start, you need to think long and hard about your brand and your goals. Check out our best tips below.

Define your goals. As with most things in business, you need to go in with eyes wide open as to what you want. Do you want to drive SEO results for your company with seeded keywords? You might want to focus on bloggers rather than social influencers. Do you want to reach young people with a wow-worthy, trendy product? Maybe TikTok is for you. Do your users have a big Instagram community? Maybe Instagram influencer marketing is the best way for people to discover your product.

This decision is going to drive all others—and ultimately determine how happy you are with the results—so choose wisely.

Outline the ops. Before you actually start working with an influencer, it’s a good idea to work out what that will look like. How will you package your product (special touches might stand out!)? How will the influencer check into the hotel or make their restaurant reservation, and how will you communicate to staff what’s going to happen?

At this stage, you will also want to think about budget. Many of the best influencers have a media kit outlining their rates for things like a blog post or social story. Others will accept products or experiences—depending on the value—in exchange for a reasonable scope. Some businesses also offer affiliate benefits for partners, allowing them to earn a commission on sales. Decide what your budget will be for this campaign and how you will handle it.

Find your fit. Now comes the fun part. Get on your chosen platform and do some research. Find the go-to influencers in your space. Explore hashtags, or check out other brands you admire to see who they work with. Do a quick search. When you find someone you think is a fit, look deeper. What kinds of things do they post? How many followers do they have? What is their engagement rate, and who is their target audience? Make sure they have enough sway with the right people to help you reach your goals, and make sure they’re someone with whom you want to align your brand.

Make it happen. Find your chosen influencer’s contact info and shoot them an email or just reach out on their popular platform. Outline what you’re thinking, and see if it aligns with their vision and standards. It might help to draw up an informal influencer agreement outlining what both sides can expect for the partnership. If this is a paid partnership with a big budget, you might even draw up a contract, like you would with any other ad deal. Be sure to ask influencers to follow all guidelines regarding disclosures. It can also be helpful to provide your influencer with your own media kit, especially if there are certain messaging points you’d really like to hit. Influencers will often pull from this so they can give their followers reliable information, and it can support your overall branding goals.

Track and reuse. Your influencer received your product, loved it and shared. They came to your resort and wrote a glowing blog. They visited your restaurant and posted a swoon-worthy pic on Insta or video on TikTok. Amazing! Now, you need to see if your program worked. Follow up with your influencer about their experience (you are, hopefully, building a relationship, after all!). Ask them to provide any internal stats they might have about performance (page views, reach, etc.). Take a look yourself at your web traffic or social analytics and see what can be tied to the partnership. This will all help guide you in future influencer partnerships.

And don’t forget a vital step—reuse this influencer content wherever you can. Influencers produce some amazing content for your brand, and you should be engaging with it, reposting it to your page and sharing blogs and vlogs to make the most of your partnership.

Influencer marketing can work for you

Now that you have the steps, tweak and repeat. Despite the sometimes bad rep influencer marketing gets, when done correctly, it can be a great thing for your business.

Feeling a little overwhelmed by the prospect of starting from scratch? Call in the pros. At Wellons Communications, we’ve put our PR savvy to work for years building influencer programs for everything from national products to local restaurants. We understand how the process works and have built great relationships with all kinds of influencers. We’d love to put our know-how to work for you. Give us a call at 407-339-0879 or email will@wellonscommunications.com, and let us get started working for your busines

How to get started with Facebook and Instagram ads

Posted on August 13, 2020 by Wellons team

Maybe you’ve been there.

You’re posting and posting great content for your business, and yet you still see your post reach hovering in the same sad range. You’ve heard about social media ads, and you’ve even started researching how to get started, but every time you fall down a Google spiral, feeling overwhelmed by the prospect of deploying ads on Snapchat and Pinterest, setting up a landing page and mapping out a sales funnel until you just give up.

We’re here to say it: Getting started with social media ads does not have to be that complicated—and they can make a big difference for your business.

Just start small.

The why and where

First, know you aren’t crazy for thinking you’re running in circles relying on organic reach. In fact, besides a 0.5 percent increase during the social media surge of the pandemic, organic reach on social has been declining for years. Now, only 5.2 percent of your page’s followers see any given organic post.

That alone is a strong argument for the use of paid social media strategies.

There’s also plenty of opportunity out there. While nearly all social platforms offer ads (Twitter, Snapchat, Pinterest and most recently TikTok to name a few), Facebook and Instagram (which is owned by Facebook) are great first steps. Facebook’s ad platforms have been around for years, and with 2.6 billion monthly active users, it’s also the largest social platform.

Because of this, we’ll focus there first. Ready to get started? Check out some of the most basic steps below.

Give yourself a boost.

If all you’re looking for is a little bump of engagement on your page posts and you just want to dip your toe in the social media advertising waters, boosting a post on your page is the way to go. Simply go to your business’s page and select the post you want to amplify. There should be a blue button offering to boost. Here, you’ll see a simplified version of Ads Manager where you can decide how to boost, who to target and how much to spend. And just like that, you’re doing it! While you can read on for more about how to refine your efforts, think of a simple boost as giving the organic content you’re already doing a little more “oomph”.

Ready to go bigger? Define what you want.

If you want to turn that “oomph” into a “POW,” you’re going to need to use Ads Manager. Take a few moments to familiarize yourself with it (we promise it looks more complicated than it is). Facebook offers a variety of options right off the bat. They break down to:

Awareness

Brand Awareness—Increase people’s awareness of your business
Reach—Show your ad to as many people as possible

Consideration

Traffic—Drive people to a website
Engagement—Like a boost, but with more refined options. This breaks down into page likes, post engagement and event responses.
App installs—Promote your business’s app
Video views—Get your video in front of people most likely to watch it
Lead generation—Using a form, get people to submit info, like emails for newsletter sign ups
Messages—Another of your boost options, this allows people to connect with your business.

Conversion

Conversions—Drive actions on your site, like adding to cart
Catalog sales—Promote your ecommerce store to drive sales
Store traffic—Promote your brick and mortar location to those nearby

You need to decide what it is you want to accomplish with your ads. Do you want more web visitors? Do you just want to stay top-of-mind? Are you looking to ramp up engagement on your page? This will drive your choice. While all of these objectives are useful in the right moment, if you’re just getting started, consider engagement, a page likes ad, traffic or awareness as a first test. Some of these other objectives require slightly more complicated setups (great for your continued education!)

Know your audience

Once you pick your objective and set your budget to where you feel comfortable, you will have to create an audience to target. Facebook offers so many options here, you might feel a little creepy—and you’ll definitely start to understand more about the ads you see in your own feed. Think about who your target customer is. Then, get creative creating parameters that best fit people like your best customers. The trick here is to shoot for a middle ground. You don’t want your audience to be so wide they find your ad irrelevant, and you don’t want to be so narrow that you’re missing great targets and not getting bang for your buck. Playing with the custom audiences is a great place to start, but lookalike audiences hold huge potential for later down the line.

Know the requirements

One of the last steps to launching your ad is to select the creative—and this is an integral step. If you don’t create an ad that catches people’s attention, all the hard work you’ve put in won’t ROI in the way you hope. Worse yet, if you don’t create an ad that fits Facebook or Instagram’s parameters, it might not run at all. When you get to this step, you can either select a post from your page or create a new ad. Give good thought to if what you post makes sense for the audience and the platform. Make sure your objective carries through with the right call to action. Make sure the visual you select is eye-catching, and at the most basic level, is the right size and shape. Sprout Social has great guides like this one to help you with this. Finally, make sure your selected image doesn’t have too much text. Facebook prioritizes ads for images with less than 20 percent text.

Monitor, learn and repeat

You’re not going to get it totally right the first time. Even the most experienced marketers and social media gurus know there’s always room to optimize. Try a few things and see what works best for your business. Once you have a little more experience, you might look into installing a pixel on your website and trying retargeting, or setting up a catalog for dynamic ads to sell products.

Truly, there are huge possibilities for your business in the realm of social media ads. You can always learn and grow. But the only way to reap the benefits? Take the first small steps and get started. Still feeling overwhelmed, or ready to move on to Social Ads 201? Give us a call at 407-339-0879 or email Will at will@wellonscommunications.com. We’d be happy to review your goals and put our social media advertising know-how to work for you.

Does your agency do that? The service you need to take advantage of

Posted on June 24, 2020 by Wellons team

When your agency crafts a social media strategy that gives you a great ROI, it’s amazing. When they knock it out of the park with a huge media hit, it’s impressive. When they execute on an email campaign that boosts the bottom line, you’re thrilled.

All of that is great (and we hope that’s happening for you). But if your agency partner is not an expert in one key area, chances are, you’re underutilizing your resources—and none of the above outcomes will be possible.

What is it?

It’s content.

More often than not, potential clients come to us requesting help with social media or wanting a press release written and distributed to the media. We do both, but the reason we’re able to do so successfully is because what we do best at Wellons Communications is craft content. And your agency should be able to say the same.

What is content?

Content is everywhere, from an organic post on Instagram to an SEO blog, a marketing email and even a white paper. It could be an internal communication, like a letter to your employees, customers or vendors, or a sales sheet, like a case study.

It could even be a non-written form, like a video or infographic.

To put it simply, content is how you tell your story, how you express your brand to your audience and the world. It is the lifeblood of everything your agency does.

What are the benefits of content?

When done right, content can help you achieve your marketing and PR goals. You can expand your reach with an SEO blog or a well-crafted digital ad.

You can cut through the clutter and grab your audience’s attention with an eye-catching email. Or you can communicate your point of difference clearly in success stories, sales sheets and white papers.

With content done right, you can gain customers, makes sales and position yourself as an industry leader.

Why should your agency lead content?

It’s true that content is incredibly important to businesses of all sizes. There’s a good reason many CEOs, CMOs and everyone in between try to hold on to content. They know their story, and they believe they can tell it better than anyone else.

With the wrong agency, that might be true. But the right agency should be a partner for your business. They should not only click with you right away, making you feel like they just “get” you from the start, but they should continue to hone that relationship, learning and circling in on the core of your message.

They should come to understand you like you understand yourself and be able to explain that across all sorts of platforms.

If they don’t, you’ll feel the limits of your relationship even in something as simple as a social media post or a press release.

But when your agency does have this level of understanding, having them hit on all levels of content is an amazing benefit—and one you should take advantage of.

For starters, your agency should be made up of professionals. You hire them to take in information, synthesize it, and determine the best way to share it. When you can use that storytelling ability across platforms, you’re firing on all cylinders of communication. Drawing on content, your agency can tell your company’s story as a united front, from a single tweet to a guest article in your favorite trade publication. And that’s incredibly powerful.

At Wellons Communications, we’re storytellers first. Our agency is made up of former journalists and PR pros, all of whom have been trained to listen, tease out the unique details of your story and tell it eloquently. We’re not limited by platform or length.

Want to take advantage of that? Give Will a call at 407-462-2718 or email him at will@wellonscommunications.com.

Crisis communications: How prepared is your business?

Posted on March 13, 2019 by Wellons team

When you hear “crisis communications,” your first reaction might be “It won’t happen to me.” After all, you’re just a business—not the target of something you’d see on the news.

And you’re right—mostly. While you probably won’t suffer some kind of incident that will make major headlines, the rise of social media has made it much more likely that your business will face some kind of crisis situation.

Because there is a possibility, you need to have a crisis communications plan in place now.

What kinds of crises are we talking about?

There are different degrees and types of “crises.”

Any one of them could have an enormous impact your business. Indeed, any of these types of crises could happen to you and they don’t have to make headlines to have a meaningful, negative, effect on your business. Here are some examples of impactful, but often unseen, kinds of crises that affect businesses with more regularity than you might suspect.

• Negative actions by a former employee. These can range from someone sending harmful emails to your key client database to someone going to the local media and spreading negative misinformation, creating a false image of your organization.

• Criminal activity involving an employee. What would you do if you discovered that one of your employees had been arrested for embezzling organizational funds? Or had been arrested for sexual abuse against children? How would you respond if an ex-spouse showed up at your business and took threatening action against their ex?

• Negative spotlight on your business category. How well prepared are you to respond to client or media inquiries about a sharp sales downturn in your product or service category? What about some kind of inquiry about the safety or reliability of products or services in your particular category?

It doesn’t have to be your fault to call attention to your business. Media often call on anyone in a particular industry to add context to a story.

Need specific examples? How about the safety of Johnson & Johnson’s baby powder? Or the recurrence of E. coli or salmonella in Chipotle’s restaurants? If you market a product related to parents or operate a restaurant, there’s a good possibility you can get caught in the news fallout, even if it is someone else’s problem.

Need examples closer to home? How about the shooting at Orlando’s Pulse nightclub? Or the disappearance of the 2-year old who was attacked by an alligator at Walt Disney World? What about the impact of hurricanes on Central Florida and their disruption of normal working cycles on businesses?

How to handle a public relations crisis

Thanks to the interrelationship of social media and mainstream media, an incident can morph into a full-blown crisis in just a few hours.

If you have a well-constructed crisis management strategy, backed-up by a regularly-conducted rehearsal program to test it out, you are in position to deal with the crisis.

Such a plan will enable to you quickly interact with your clients, the leaders and influencers in your category, media, and any other audiences that are important to you. Even a short, basic plan identifying your key audiences (along with their contact information) will position you to address an unseen crisis in a businesslike, responsible manner.

How do you create a crisis plan?

You can create your own plan.

Or you can call on the seasoned professionals at Wellons Communications to create a plan for you.

Our team members have served both sides of crisis management (the media side and the client side) and have first-hand knowledge of how effective a good plan can be. They have also seen the disastrous results that inevitably occur when a business lacks crisis planning.

We will be happy to provide you specific examples of the kinds of crises we have addressed in the past. More importantly, we will listen to you, learn about your business and better understand what kind of readiness you need to have to address a crisis situation.

Let’s discuss how we can ready your business to be prepared to address a crisis situation effectively and professionally—and before it ever happens.

Call us (407-339-0879) or email us at will@wellonscommunications.com to start on your crisis communications planning.

Are you too much in love with social media?

Posted on February 13, 2019 by Wellons team

Social media—and its hold on businesses that are seeking to sell to those millions of fans—has dramatically changed how we market to wanna-be clients.

Businesses like to call on social media because it is relatively inexpensive, allows rapid formulation of messages and makes it easy to distribute information.

But how effective is social media? Does it really sell things and ideas? Or is it more “white noise” in a world where communications have become overloaded?

Social media’s sheer volume offers opportunities to influence customers

Consider this: According to Social Media Today, “…. (the) total time spent on social media beats time spent eating and drinking, socializing, and grooming.”

That’s a lot of time. And that huge chunk of everyone’s daily life offers a tremendous marketing opportunity. But simply lobbing information on an indiscriminate basis without an organized plan and strategy is not the answer.

Because social media is so prevalent, businesses in love with social media often spew out tons of information that may not, in fact, be “share-worthy” or even interesting. That leads to less-than-satisfactory (or no) results and wastes the time and energy of the business.

In short, there’s more to it than simply “Let’s post a lot of news, information, and graphics on Facebook and Instagram.”

Social media CAN work, but only if it is based on newsworthy information

Cision, who prospered for decades as a leading press release distribution company, has morphed to a distributor of information via electronic resources.

Even though the means of distribution has changed, Cision has never varied from its belief that whatever information is shared, it has to have some value to both the reader and the organization that is issuing the news.

Cision’s philosophy is encapsulated the still-relevant article 7 PR mistakes to avoid in 2017. The theme of the article can be summed up in two ideas: you have to distribute information to reach your audience and your information has to be relevant.

So how do we approach social media at Wellons Communications?

We still subscribe to the old 5 W’s—who, what, when, where, why and how—but supported by modern technology and adjusted to fit prevailing attitudes.

When you put the new technology and attitudes aside, it still comes down to clearly identifying who can use your information, when they can use it, and clearly stating and explaining why your message matters.

How we go about that is more complex. How and what revolves around putting together a well-thought out plan that integrates messaging and timing and generates results…. all without breaking your bank

We certainly believe social media is paramount in today’s communications environment.

But we look at social media as a means of distribution, not the “magic bullet” that makes people buy products, services and ideas. Posting information on the Internet doesn’t necessarily mean sales will skyrocket. It simply means you have distributed information.

At Wellons Communications, we take a total approach to public relations. We recognize the power of social media, but we also understand the value of traditional public relations, marketing, content, SEO and more.

They all work together to move the needle for clients, and no one plan fits all. There is only one plan that works—and that plan is the one that is best suited to accomplish your marketing goals, within your budget, and delivering the kinds of results that will enable your profitability and success.

Social media is more than likely part of that plan—but if you’re only doing that, and if you don’t have a clear idea of why, it may be time to rethink the relationship.

As you plan ahead and seek to more actively involve public relations in your overall marketing, keep Wellons Communications in mind.

We’re mindful that you only have so much money to invest in marketing and eager to help you use PR to serve as an affordable and reliable means of augmenting and strengthening your overall marketing program.

How to get the most out of your elevator speech

Posted on November 7, 2018 by Wellons team

Quick! When someone asks you “What do you do?”, what’s your answer?

Do you tell the questioner, in a single sentence, what you do – or do you focus on the benefits you provide your clients? Are you able to define, in as few words as possible, the results you deliver on behalf of your clients? Do you stick to that definition?

Emphasize the value you bring to your clients

We’ll start with our own business. When people ask members of our public relations account team “What do you do?” we respond, “We help our clients sell things.”

If the questioner wants more information, they will ask—and we’ll respond with a broader explanation of how we develop and distribute information that helps our clients reach their key audiences and helps them sell their products, services and ideas.

Too much information and too little time to absorb it

The avalanche of communications that has emerged in the 21^st century demands your communications be clear, simple, to the point and quickly and easily understood. No surprise, social media has led the way in creating the crowded competition for attention, to wit:

Every second, on average, around 6,000 tweets are tweeted on Twitter, which corresponds to over 350,000 tweets sent per minute, 500 million tweets per day and around 200 billion tweets per year.[1]
Every minute on Facebook: 510,000 comments are posted, 293,000 statuses are updated, and 136,000 photos are uploaded.[2]
3,607,080 Google searches are conducted worldwide each minute of every day.[3]
Ninety percent of all data was created in the past two years (that adds up to 2.5 quintillion bytes of data every day.) [4]

The result of all this electronic overload has upended and revolutionized print and broadcast media, as well as other communications industries.

On one hand, social media and electronic communications provide an entirely new means of reaching one’s audience. On the other hand, the sheer volume of information generated by electronic communications weigh down one’s ability to take it all in, much less make sense of so much information.

“Just show me the baby”

The communications overload places a premium on presenting your message in a quick, easy-to-understand format.

To illustrate, there was a leading executive in the theme park industry who was regarded as a terror for those who insisted on long, windy explanations. The theme park exec would, in front of everyone in the room, cut them off and say, in a loud voice, “Enough. Just show me the baby.”

While it wasn’t pleasant to hear, it was his way of saying “get to the point.”

We agree with his philosophy (if not his manner of management); it’s important to present your message quickly and simply, as well as memorably.

Brevity is king

Eons ago, one of the key tools for PR folks was Strunk & White’s Elements of Style. The book’s benefit can be summed up as “omit needless words.” It’s an old philosophy, but it’s one that holds true today.

Because of the crowded communications field, we have shifted to presenting and absorbing information in headline fashion. We cannot communicate simply enough. And that means communicating in as few words as possible.

In a day and age when we want people to read white papers that detail everything you would like them to know about your product and service, no one has time to read them.

They’d rather get a postcard with one sentence and an interesting graphic that drives your point home.

We work simply, but effectively

Our team at Wellons Communication recognizes how quickly communications is changing.

We understand how to craft a message that will cut through the clutter, gain recognition from your target audience, and provide them the reasons it is important for them to do what you want them to do.

If you want to start communicating with simplicity and clarity, think about our approach at Wellons Communications. We keep it short and to the point, focused on making your message more powerful in its simplicity.

We help you sell things, which is the whole point of being in business.

[1] http://www.internetlivestats.com/twitter-statistics/

[2] https://blog.microfocus.com/how-much-data-is-created-on-the-internet-each-day/

[3] https://blog.microfocus.com/how-much-data-is-created-on-the-internet-each-day/

[4] https://web-assets.domo.com/blog/wp-content/uploads/2017/07/17_domo_data-never-sleeps-5-01.png

Social media check-up: Is your business healthy?

Posted on September 7, 2018 by Wellons team

With more than 2 billion people on social media, we’d be surprised to find someone who doesn’t think it’s important for his or her business.

Whether you’re just getting started or you’re a seasoned pro, social media inevitably comes with a lot of questions. Am I doing this right? Am I getting the most out of it? Where do I even start? We’ve heard them all.

And we can relate! Social media has been on our minds at Wellons Communications lately. Our CEO recently led a workshop on social media, and as a staff, we did a deep dive on best practices across platforms.

A short check-up never hurts. Below are five essentials for your business’ social media—so you can be sure you’re in tip-top shape.

Know your platform
There are a multitude of social media platforms out there, from Facebook and Instagram to LinkedIn and Google+. Each platform operates differently, attracts a different demographic, and has different requirements. For instance, Instagram is driven by visuals. LinkedIn attracts a more professional crowd. Twitter allows the use of hashtags. Understanding each platform and selecting the right ones for your business can set you up for success.
Set a strategy
Just like with any other marketing and public relations tactic, you must establish a plan. Jumping head first into social media without setting a strategy is like driving down a dark road without headlights. Eventually, you’re going to crash. Ask yourself what you want from social media. Do you want direct ROI? Do you want to be seen as a thought leader? Your goals will drive the strategy you use.
Craft your content
What you post on social media defines your company, just as much as a sales presentation or your website. Content shows viewers what your company is, what it does and what it stands for—so it has to support your goals. What does your brand want to convey? What is your aesthetic, visually and tonally? Do you post videos, photos, articles or something else? Take some time to set some brand standards. After all, posting to a personal account is not the same as posting to a business page.
Stay consistent
To effectively use social media, you have to be engaged. That means posting regularly (this is where that plan comes in!), responding promptly to comments and concerns, and actively listening to what is being said about your company on social media. Are you doing all you can to protect your reputation and keep your voice out there?
Keep up-to-date
The social media landscape is constantly changing and growing. It’s essential to stay in the conversation and up-to-date on the latest trends to remain relevant. Are you reading up on changes on platforms or best practices in your industry? At Wellons, we make sure to brush up periodically to make sure we stay sharp.

If you still have questions or want to ensure your company is getting the most out of this powerful tool, don’t hesitate to reach out. We’d love to share our knowledge and expertise with you. Give us a call at 407-339-0879 or email Will at will@wellonscommunications.com.

@NBCOlympics takes gold in social media for the 2018 Winter Olympics

Posted on February 16, 2018 by Wellons team

The #WinterOlympics have swept the nation and many have turned their attention to Pyeongchang. But the deluge of coverage isn’t just on your TV. Post after post about the Olympics are likely filling up your feeds, from Facebook and Twitter to Instagram and Snapchat. With such stiff competition, one account has climbed its way to the top in the arena that is social media.

Here are the top five reasons why we believe @NBCOlympics is taking home the gold:

1. Outstanding preparation.

Those behind @NBCOlympics have obviously done their homework. Just by looking through the various platforms, you can see a lot of preparation was done. One post we believe represents this best is the “100 gold medals” video that was posted immediately after Shaun White took home Team USA’s 100^thgold medal in the Winter Olympics. With the amount of research and the emotional pull, it’s obvious this video wasn’t put together in five minutes.

1. Tapping into what’s trending.

On social media, the conversation moves faster than you can refresh your page. In order to get people to engage with your content, you need to plug yourself into the ever-changing discussion. @NBCOlympics is doing a great job keeping up-to-date with what’s trending. When Twitter exploded over snowboarder Chloe Kim tweeting about ice cream and churros, @NBCOlympics seized the opportunity in the form of a hilarious video featuring a churro in the place of the gold medalist’s snowboard.

1. Creating shareable content.

What catches people’s attention on the internet and makes them laugh? Meme-worthy photos and hilarious captions. People love laughing at memes and most importantly, sharing them with their followers. @NBCOlympics has been creating some excellent content, balancing the professional and newsworthy with the more light-hearted.

1. Reacting to outside events.

Just like it’s important to stay up-to-date with what’s trending, brand managers need to keep in mind what’s going on in the world. Valentine’s Day happens every year on February 14, and this year, it fell during the Olympics. @NBCOlympics did a great job using this holiday to write creative and funny posts like these Valentine’s Day cards.

Encourage engagement.

When you’re creating social media content, one of the main goals is to drum up engagement. @NBCOlympics is doing an incredible job creating content that gets people involved with the Winter Olympics. One way those behind the account are achieving this is through #EverydayOlympics. These are videos of ordinary people “competing” in Olympic events in their everyday lives, which both encourages people to create their own content and share with the brand and encourages others to comment and share.

If you’re looking for ways to spice up your social media accounts, get some inspiration from the account that deserves the gold, @NBCOlympics. And if you want some help in reaching gold status yourself, give us a call at 407-390-9999 or email Will at will@wellonscommunications.com. We’re already feeling inspired and can’t wait to help you become a social media champion.

[1] http://www.internetlivestats.com/twitter-statistics/

[2] https://blog.microfocus.com/how-much-data-is-created-on-the-internet-each-day/

[3] https://blog.microfocus.com/how-much-data-is-created-on-the-internet-each-day/

[4] https://web-assets.domo.com/blog/wp-content/uploads/2017/07/17_domo_data-never-sleeps-5-01.png

Outstanding preparation.

Tapping into what’s trending.

Creating shareable content.

Reacting to outside events.

Encourage engagement.