Late August and early September 2017 will be remembered in history because of the enormous impact of Hurricanes Harvey and Irma.
But how are you going to be remembered for how you responded to the needs of your clients during these two natural disasters?
In a crisis, you demonstrate what you really can do for your clients
Did I contact my clients and ask what I could do for them?
Did I identify actions or situations where I could offer assistance?
Did I think about my client’s clients or customers? Specifically, did I point out actions or communications that would let my client’s clients and customers know they were thinking about them?
Did I make any recommendations that would benefit my client?
Did I identify any threats to my client’s business from the hurricanes?
The point is: those in the PR and communications field can underscore their usefulness and compassion for their clients by simply acknowledging they are thinking about them and their needs.
What can you do to help clients during a crisis?
Put yourself in your client’s shoes for a moment. They may be without power. They may have power, but no access to Internet, television, or telephones.
Can you make your communications facilities available to your client?
Can you relay messages to their clients or customers?
Can you access the Internet and post communications that will let your client’s clients know what is going on?
Take a cue from power companies and news organizations
Power companies are, by and large, doing a fabulous job of keeping people notified about when and where power will be restored. Their spokespeople and their employees have worked tirelessly to ensure that power company personnel are working around the clock to restore power in an orderly and timely manner and to communicate how the power restoration is progressing.
News organizations, particularly in radio, have tapped into spokespeople who can inform listeners, readers, and viewers (for those who have been able to keep their television running) what is happening.
And remember, companies that get the news out to the media first are those that will be remembered.
Look for follow up situations that can help your client
The impact of the two hurricanes, like many other disasters, will be long-term. Disasters and crises will always pose a threat to people and businesses.
Because of that, people will want to see and read about how you—and your clients—responded to the event. These are stories that have positive meaning and can illustrate your responsiveness and utility to those who can benefit from your services.
These stories deserve a place in your history—and on your website. Better yet, illustrate the stories with photos or graphics that help make the story come to life.
We are already communicating … and looking for opportunities to further communicate your story during challenging times
The Wellons Communication team has been hard at work for our clients throughout the duration of these two natural disasters.
We have identified stories that are newsworthy, and more importantly, useful to the well-being of our clients (and their clients and customers). We have moved with a sense of urgency that is demanded by the media and are continuing to serve as a source of accurate, reliable information.
To add Wellons Communications to your team and demonstrate how capably your organization addresses crisis management, call me at 407-339-0879 or email me at firstname.lastname@example.org and put us to work for you.