Category Archive: Public Relations & Entertainment

Social media lessons from The Bachelorette

Whether you love it, or love to hate it, The Bachelorette is one of the most successful reality series on TV. But perhaps the only thing more entertaining than the on-screen drama is the social media drama that seems to follow contestants. As season 12 of The Bachelorette winds down, we thought it would be interesting to reflect back on lessons learned. No, not love lessons, but rather lessons you can use to build your social media following.

Promotion is everything

Robby better #TeamRoJo instagram

Brands use social media to promote their goods and services. Bachelorette contestants use social media to promote themselves. Robby Hayes is a perfect example. The Florida native has made it to tonight’s finale, in which he will either propose to JoJo or be left heartbroken in Thailand. Robby’s motives have been called into question multiple times this season. Check out his Instagram and you’ll understand why. He broke up with a long-term girlfriend just before learning he’d be a contestant on the show, he has tried his hand at modeling, and he’s constantly working on improving his image. He’s even been rumored to have paid others to promote his brand using #TeamRoJo. And while we certainly don’t recommend being quite as smarmy as Robby, his tactics certainly keep people talking.

Give the people what they want – content

Providing your audience with newsworthy and authentic content is important in today’s social media-crazed world. No Bachelorette contestant has done that better than resident villain Chad Johnson. Despite being kicked off early in the season, Chad’s bad boy persona has grown immensely on his Twitter and Instagram accounts. He has dated his fellow co-stars exes, he’s bought the domain names of other contestants and he’s created hashtags for his ridiculous insights (#Chadisms and #BadChad). His content might be crazy, but it’s exactly what people expect from the memorable contestant, and he provides it often.

Chad Twitter

Say yes to engagement

Wells Twitter

No, not the engagement we expect on tonight’s finale—the social media engagement! Responding to and interacting with followers is important to building a brand. Making them feel like part of a community is essential to growing that community. We can think of no two contestants that have been better at interacting with their fans than Wells Adams and James Taylor. Both adorable underdogs of the season utilize their social media to engage their followers. Whether it’s Wells’ drunken Snapchat stories as he watches The Bachelorette on Monday nights, or James Taylor’s hometown concert contest, they reach out to fans like no other. Any brand would do well to borrow from their tactics when connecting with followers.

James Taylor Insta - interaction with fans

We know we can’t wait to see who is “the one” for JoJo on tonight’s finale —and we can’t wait to put some of these social media strategies to the test.

Domino’s: Using digital and social media to change the way we order pizza

Domino’s latest ad has the usual big brand flair of celebrities, bright colors and social media. Richard Sherman tweets a pizza emoji, Eva Longoria orders a pizza from her TV remote, Sarah Hyland texts the pizza emoji to place her order and Clark Gregg orders with his smartwatch. In short, Domino’s wants to change the way we order pizza.

dominos logo

While fans have been able to order via phone and through Domino’s website for some time, they can now order through Twitter, Samsung Smart TV, Pebble or Android Wear smartwatch apps, the Ford SYNC AppLink and through voice ordering via a smartphone. Even the pizza emoji can be texted to DPIZZA (374992) to complete an “Easy Order.”

Pizza emoji

This marketing move, coined as “AnyWare” ordering is set to rival Pizza Hut, who has more digital awareness than Domino’s. These new ordering capabilities have secured Domino’s brand association with smartphones and social media ordering.

This new form of ordering is set to take a hold on brands everywhere. The average millennial checks their mobile device 43 times per day. Millenials also value brands that have positive social interactions. These statistics are growing by the day, and with Domino’s new way of ordering pizza, the use of social media and digital media devices is sure to continue to rise.

Taylor Swift: Always In The Spotlight

Taylor Swift Bad BloodTaylor Swift is everywhere. She’s won countless music awards, her songs play on almost all radio stations and her photos can be found online and in magazines. Clearly, she’s hard to miss.

Now it seems that Swift keeps getting into disagreements with other fellow musicians, such as Katy Perry and Nicki Minaj, although her feud with the former is ongoing.

So what’s the big deal? Why do people keeping “picking” on Swift? Are these musicians really jealous of her and her achievements? Or is there something underneath all the flustering?

Could it all be due to a typical Hollywood hoax, to stir up public attention for these artists?katy perry vs taylor swift

No information has been found to support such a theory, but the constant “hate” Swift gets seems somewhat intentional and timed.

For example, recently Nicki Minaj posted a tweet in which it was very apparent she was talking about Taylor Swift. Katy Perry decided to quickly jump in with a tweet to not so subtly offend Swift. Swift then responded by sending a tweet of her own basically denouncing Minaj for what she said. Minaj again tweeted a response to Swift saying that she wasn’t actually talking about Taylor and that she was still in her good graces, and Swift did the same. All in the same day.

These ladies all have PRtaylor vs minaj teams who monitor everything they wear, say or do, so wouldn’t these professionals stop them whenever these stars post controversial tweets or photos?

Or is it all part of the plan?

Every time a celebrity gets into a feud with another celebrity, it always becomes news. These “feuds” garner public attention, as well as admirers. Everyone loves a good show, and these situations provide just that: a good show!

If this were true, their PR teams show that they know what “sells”. They know how to get the public’s attention and keep it. This is an important skill for any PR professional. These artists’ PR teams know who they are targeting and will give them exactly what they want. Likewise, in other types of PR, it is also crucial that professionals know their target audiences and give them what they like, in the manner that want it, i.e. social media to reach millennials and younger generations.

PR Lessons: Ariana Grande says “I hate Americans”

Looks like Ariana Grande has one more problem. The singer was recently recorded as saying, “I hate Americans, I hate America.”

The security footage went viral, with Grande’s words making headlines.

In the video, you can see the former Nickelodeon star and her friends covertly licking a doughnut on a display counter. Grande was recorded licking the doughnuts not once, but twice. After inquiring about a tray of over-sized doughnuts, Grande was recorded saying “What the #^&% is that? I hate Americans, I hate America.”

Watch for yourself here:

As the video got more popular, Ariana Grande sent a statement to several outlets including BuzzFeed News, saying:

I am EXTREMELY proud to be an American and I’ve always made it clear that I love my county*. What I said in a private moment with my friend, who was buying the donuts, was taken out of context and I am sorry for not using more discretion with my choice of words. As an advocate for healthy eating, food is very important to me and I sometimes get upset by how freely we as Americans eat and consume things without giving any thought to the consequences that it has on our health and society as a whole. The fact that the United States has the highest child obesity rate in the world frustrates me. We need to do more to educate ourselves and our children about the dangers of overeating and the poison that we put into our bodies. We need to demand more from our food industry. However I should of* known better in how I expressed myself; and with my new responsibility to others as a public figure I will strive to be better. As for why I cannot be at the MLB show, I have had emergency oral surgery and due to recovery I cannot attend the show. I hope to make it up to all those fans soon. That being said let me once again apologize if I have offended anyone with my poor choice of words.

*Grande’s representative later corrected this to “country”.

*Grande’s representative later corrected this to “should have”.

What can we learn?

When fighting a public relations battle, apologizing is often a good course of action, but how you apologize will determine whether your apology falls flat. If your apology is not well-received, it can potentially do more harm than good.

Apologies should be sincere – In her statement, Grande never says that she is sorry for what she said, but only for how she said it. Whether her initial words were taken as anti-patriotic or as fat-shaming, no one got the apology they were looking for.

Quality of writing/medium is important – Grande’s statement had a few grammatical errors. This can be construed as a hurried, careless apology. Being thorough in a written, apologetic statement sets the tone for how your apology will be received.

Stay on topic – There was some speculation that Ariana Grande pulled out of performing at the MLB all-star game because of this incident. She says it is because of an oral surgery recovery. If the two are truly unrelated, there is no need to address the MLB performance in this apology.

The Dress, swords and truths about viral promises

The Dress is blue and black now

First of all, let me state my position: the dress is white and gold.  My daughter insists the dress is blue and black – but I’m convinced otherwise.

The dress is the latest viral sensation – it was the talk of my office and even hit my sport talk radio station. What goes viral in digital media is anybody’s guess.  And anyone who tells you they know for sure what it takes for something to go viral is telling stories.

Did you think 16 hours ago the color of dress would be Internet and social media buzz?  Be wary of promises and big guarantees from marketing gurus and digital media experts.

With the media – whether traditional press or social – nothing is a certainty. Anyone who has worked for a city editor or news director knows that.

This week a story took off for Ripley Entertainment about a pregnant sword swallower who will perform in Dallas as the National Sword Swallower Day February 28.  A nifty graphic helps tell the story.

Unusual stories, such as sticking a steel blade down your throat, have a good chance of catching an editors’ eye. But what is considered newsworthy or buzz-worthy is always changing and always fickle –again just look at the dress.

Maybe it is blue and black. Never mind, I am sticking to my position: the dress is white and gold.

In the News business, you get what you pay for

Back in the day, gossip rags and celebrity media were frowned upon as second-tier. In the new age of citizen journalists, bloggers and a shrinking traditional media – the celebrity press is acting like the leaders of the pack.

All hail TMZ – the entertainment medium is the industry standard in breaking stories that people actually talk about and share on social media.TMZ exclusively released the audio tape of Los Angeles Clippers owner Donald Sterling sharing his feelings about who should attend basketball games for his NBA team.  This led quickly to Sterling’s banishment by the NBA.

Then, the media company followed that up with the release of the elevator fight seen around the world between Beyonce’s sister Solange and rapper Jay Z.

These are just two examples of TMZ lapping the field in “talkable’’ stories. Of course, they do come with a price. The company pays big dollars for quality content that will raise their brand above the competition.

What can normal businesses take from the TMZ model? To start with, it shows that quality stories may very well be worth the investment; and it does not hurt if that content has star appeal, either.

Building your brand one step at a time

Marketing agencies like to tout their wins for big companies. We applaud those wins, for we know how hard they are to garner.

Yet, what about small companies? Don’t they deserve the same services as the big firms? Emphatically we say yes!

Sometimes when you’re a small company just trying to make your way in the world you have to start somewhere. That somewhere might be a single press release, or media pitching, or social media campaign.

We have had the privilege of working with national companies in multiple markets.  Our firm takes an equal amount of pride in the work we do to promote smaller businesses. We are happy to provide project work – a single press release if needed – to bring companies the publicity and business they richly deserve.

In just the past few months we’ve announced restaurant openings, worked with dance companies, app developers, window shade manufacturers, and even horse farms to help promote small business owners.

We’d love to tell your story!  Reach out to us at 407.339.0879 or emailmystory@wellonscommunications.com to discuss your PR potential.

Mac users steer to more expensive hotels on Orbitz

Many Mac users are fanatical about their computer and are willing to pay extra to own the brand.

Those same Mac users apparently also like to spend a little more on hotel rooms. The online travel agency Orbitz says Mac users spend as much as 30 percent more than PC users on the average hotel booking. The Wall Street Journal reports that the online travel service is showing Mac users more expensive properties.

Orbitz is experimenting with showing different hotel offers to Mac and PC visitors. The move is raising eyebrows and attracting front-page attention. The online travel agency is following a growing trend using predictive analytics to target potential buyers. Orbitz is quick to point out that both Mac and PC users can still rank hotels by price if they wish.

Companies used to just track what websites were being looked at, now they are tracking what computing system are being use.

Budget conscious Mac users should be cautious. Orbitz is likely to begin using the same algorithms to show rental cars and airline flights.

For PC users – especially those with broken hinges on their three-year-old laptop – expect to see more budget-friendly options on the front page of your online travel agency.

Carl’s Jr. and Hardee’s know how to spice-up their brand image

With so much advertisement constantly being produced, it can be difficult to target a specific demographic and receive the response your advertisements look for – difficult, that is, for everyone except Carl’s Jr. and Hardee’s.

Known for their racy ad campaigns featuring young female pop-culture icons, Carl’s Jr. and Hardee’s once again proved that they know who their target audience is, and they know how to capture their attention.

In the most recent Carl’s Jr. and Hardee’s campaign, Sports Illustrated model Kate Upton appears in a classic drive-thru setting, eating a spicy Southwestern Patty Melt. The ad features Upton reacting provocatively to the “hot” sandwich, prompting many ad viewers to feel the heat.

Considering that the fast-food chain ads are targeting men ages 18-34, it’s no surprise that the campaign generated a lot of internet buzz. In fact, the campaign has been so popular that Carl’s Jr. and Hardee’s have enjoyed more than 120,000 new Facebook fans, a 104 percent increase in website visits and more than 5,000 Upton-and brand-related Tweets since the campaign launched.

The success of the campaign is an excellent example of how knowing your target audience and establishing your brand can propel any company into superstardom. What Carl’s Jr. and Hardee’s have accomplished is the difficult task of successfully targeting a very specific audience in such a well-developed way that a small portion of the population generates the most social and website traffic.

Without an understanding of their target audience, the amount of success Carl’s Jr. and Hardee’s have received as a result of the campaign would be impossible. Establishing a brand and staying true to that brand also factors in to the success of the campaign. The inclusion of young pop-culture females in their advertisements has become a staple in the Carl’s Jr. and Hardee’s brand, and it is created quite a buzz.

Wellons Communications helps tell your story in 2012

The New Year is right ahead. Have you drafted your story/vision for the coming year? WWC Logo 2011 - small

It’s likely that you have a story to tell and may not even realize it. Many businesses have stories about their progress, new programs, expansions or cool new ideas of how to get things done.  Journalists, bloggers and even your Facebook fans love to learn what you have planned.

Communicating often – whether to your employees, your customers or your future customers – pays consistent dividends.

One of our clients recently remarked, “I had no idea what we were doing was even remotely newsworthy.’’ The comment came after she was profiled in the most highly sought after trade magazine for her industry.

Stories worth telling net business results, either with direct impact to the bottom line or a priceless boost in credibility.

We are experts in developing and promoting businesses’ stories.  So if you don’t know your story yet, let us help.